Solution Architect

Capita; United Kingdom; Remote; GBP 76,000 - 90,000; Full time

Job summary

A major outsourcing firm in the UK is seeking a visionary Solution Architect to lead the architecture and design of transformative programmes. The ideal candidate will have extensive experience in solution architecture and capabilities in designing integrated systems like contact centres and data warehouses. The role offers a competitive salary of up to £90,000 and a home-based position with numerous benefits, including generous holiday and volunteer opportunities.

Benefits

Salary of up to £90,000

Home-based position

23 days' holiday (rising to 27)

Paid day for volunteering

Auto-enrolment to pension and life assurance

Discounts on retail and wellness services

Employee Network Groups for diversity

Qualifications

• Extensive experience in solution architecture for large-scale, multi-party programmes.
• Expertise in designing contact centres, data warehouses, and integration points.
• Experience with ERP solutions and global technical delivery partners.

Responsibilities

• Lead the development and approval of Capita's solution architecture and design.
• Collaborate with client and third-party Solution Architects.
• Oversee creation of technical design deliverables.

Skills

Solution architecture for large-scale programmes

Designing contact centres

Data warehouse expertise

Negotiation and consensus-building skills

Presenting technical concepts

Experience with ERP solutions

Willingness to travel

Tools

Oracle Fusion ERP

Job description

Join Capita Public Service as a Solution Architect. Are you a visionary Solution Architect with a passion for designing integrated technical solutions? Capita is seeking a Solution Architect to lead the architecture and design of a transformative programme for one of our key strategic clients.

You will own the overall Capita solution architecture and ensure alignment with Capita and third-party design principles. The role involves designing a comprehensive solution including a multi-channel contact centre, correspondence services, data warehouse, and automation/AI capabilities integrated with a newly implemented ERP platform.

Job Description

What you'll be doing:

• Lead the development and approval of Capita's solution architecture and design.
• Collaborate with client and third-party Solution Architects to ensure cohesive design.
• Oversee creation of technical design deliverables including high-level and detailed designs.
• Contribute to implementation strategies including testing, environment, and cutover.
• Lead creation of security and data privacy documentation including ISMS and DPIAs.
• Ensure solution design quality and compliance with infosec requirements.
• Line manage the Solution Technical Consultant.

What we're looking for

Essential Skills & Experience:

• Extensive experience in solution architecture for large-scale, multi-party programmes.
• Expertise in designing contact centres, data warehouses, and integration points.
• Strong negotiation and consensus-building skills.
• Ability to present complex technical concepts to non-technical audiences.
• Experience with ERP solutions and global technical delivery partners.
• Willingness to travel across UK Capita locations.

Desirable:

• Experience with Oracle Fusion ERP.
• Background in phased service transfer and shared service environments.
• Familiarity with emerging technologies like AI for service enhancement.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

What's in it for you?

• Salary of up to £90,000 plus benefits
• Home-based position
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Equal Opportunities: At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process.