Solution Analyst

Bridge Recruitment UK Ltd; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a Solution Analyst to join their Services Team. In this semi-technical, customer-facing role, you will be instrumental in helping clients onboard and configure software platforms, ensuring they maximize their use of the technology. You will provide essential training and support, working closely with the Development Team to enhance the platforms. If you have a passion for technology and customer success, this is an exciting opportunity to make a significant impact in a collaborative environment.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in software support or training is advantageous.

Responsibilities

• Guide customers through onboarding and setup of software platforms.
• Provide training and support while troubleshooting system queries.

Skills

Customer-focused

Communication skills

Problem-solving

Technical savvy

Job description

We're Hiring: Solution Analyst

Join our Services Team as a Solution Analyst and play a key role in helping customers onboard, configure, and maximize our software platforms and third-party systems. This is a semi-technical, customer-facing role where you'll provide training, support, and troubleshooting while working closely with our Development Team.

What You'll Do:

1. Guide customers through onboarding and setup.
2. Train users to get the most out of our software.
3. Support troubleshooting and system queries.
4. Work with the Development Team to improve our platforms.

What We're Looking For:

1. Customer-focused with great communication skills.
2. Technically savvy and quick to learn new software.
3. Problem-solver with a proactive approach.
4. Experience in software support, training, or implementation is a plus.

Full product training provided. If you're passionate about tech and customer success, apply now!