Solaris Unix Engineer

DXC Technology Inc.; Erskine; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated engineer to join their 24/7 support team. In this pivotal role, you will deliver exceptional customer service, provide technical expertise on Solaris and AIX servers, and contribute to infrastructure projects. You will be responsible for troubleshooting, monitoring, and enhancing solutions, ensuring high levels of customer satisfaction. This role offers the opportunity to innovate and develop new products while working closely with a team that values collaboration and continuous learning. If you are passionate about technology and eager to make an impact, this position is perfect for you.

Qualifications

• 4+ years of relevant experience in infrastructure technology analysis.
• Proficient in data analysis and technical knowledge.

Responsibilities

• Provide technical support and troubleshoot infrastructure systems.
• Monitor and enhance infrastructure effectiveness while ensuring reliability.

Skills

Technical Support

Data Analysis

Infrastructure Monitoring

Troubleshooting

Customer Service

Education

Bachelor's degree in a relevant field

Advanced degree in a relevant field

Tools

Solaris

AIX

Linux

Windows

Job description

Job Description:

As an engineer in our 247 team, you will play a pivotal role in providing advanced, out of hours technical expertise on our Solaris/AIX Servers in order to maintain a high level of support service. You will contribute to the professional growth of team members and optimize processes for improved efficiency and customer satisfaction. Our engineers are responsible for working with customers through troubleshooting, monitoring and enhancing solutions, with a focus on customer experience, where all members of the team work together to maintain SLAs and KPIs. This position will be based from our Erskine campus.

What will I be doing?

• Delivering unparalleled customer service and being a focal point for the organisation outside of hours, covering our emergency support hours, 24 hours a day, 7 days a week.
• Supporting in DR tests across multiple virtual platforms.
• Remediation security vulnerabilities highlighted by our compliance team.
• Performing scheduled planned change work outside of hours.
• Helping with the setup, configuration, and support of our Linux and Windows servers.
• Innovating and aiding in the development of new and improved products.
• Developing your expertise in the vast suite of technologies we work with.

Essential Job Functions:
• Provide technical support in infrastructure services, responding to issues and assisting in tasks.
• Contribute to the implementation of infrastructure projects and assignments.
• Monitor and troubleshoot infrastructure systems, ensuring reliability and performance.
• Work with the team to enhance infrastructure effectiveness and address technical challenges.
• Support the development of infrastructure documentation, including incident logs and configuration records.
• Apply technical knowledge to address infrastructure-related challenges.
• Follow established best practices and standards in infrastructure service delivery.
• Utilize technical skills to address infrastructure issues and incidents.

Basic Qualifications:
• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role.
• Proven experience in infrastructure technology analysis.
• Proficiencies in data analysis and technical knowledge.
• A continuous learner that stays abreast with industry knowledge and technology.

Other Qualifications:
• An advanced degree in a relevant field is a plus.