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A leading company in IT services is seeking a Solaris/AIX Infrastructure Engineer for a 24/7 support role. This position requires advanced technical expertise to maintain high service levels and support disaster recovery efforts. The role involves collaboration with teams to troubleshoot issues and enhance system performance, with a focus on continuous development and process improvements. Candidates must be UK nationals and available for shift work, including nights and weekends.
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Solaris/AIX Infrastructure Engineer – 24/7 Support
Location: Erskine or Newcastle Campus
As an engineer in our 24/7 team, you will play a pivotal role in providing advanced, out-of-hours technical expertise on our Solaris and AIX servers to maintain a high level of support service. You’ll collaborate closely with colleagues and customers to troubleshoot issues, enhance system performance, and ensure excellent service delivery. You’ll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. This role is critical in supporting service-level agreements (SLAs) and key performance indicators (KPIs), especially during our emergency support coverage outside of standard working hours.
Job Description
The role:
Solaris/AIX Infrastructure Engineer – 24/7 Support
Location: Erskine or Newcastle Campus
As an engineer in our 24/7 team, you will play a pivotal role in providing advanced, out-of-hours technical expertise on our Solaris and AIX servers to maintain a high level of support service. You’ll collaborate closely with colleagues and customers to troubleshoot issues, enhance system performance, and ensure excellent service delivery. You’ll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. This role is critical in supporting service-level agreements (SLAs) and key performance indicators (KPIs), especially during our emergency support coverage outside of standard working hours.
This is a shift-based role as part of a 24/7 support team, which includes nights, weekends, and public holidays as part of a rotating schedule.
Due to security clearance requirements, candidates must be a UK national, hold a British passport, have single nationality status, and have resided in the UK for the past 5 years.
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