Solaris AIX Engineers

FPSG Connect; Scotland; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Scotland is seeking an Engineer to join their 24/7 Support Service team. This role involves providing advanced technical support for Solaris and AIX servers, ensuring top customer service, and working with infrastructure systems. The ideal candidate will have a related degree and experience in infrastructure technology analysis, with a focus on continuous improvement and teamwork.

Benefits

Shift allowances

Earning potential

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Relevant industry experience in infrastructure technology analysis.
• Commitment to continuous learning and staying updated with industry trends.

Responsibilities

• Deliver customer service outside core business hours for a 24/7 operation.
• Respond to security vulnerabilities and support disaster recovery tests.
• Monitor and troubleshoot infrastructure systems for reliability and performance.

Skills

Process optimization

Customer satisfaction improvement

Technical troubleshooting

Data analysis

Education

Bachelor's degree in a relevant field

Job description

FPSG has an exciting permanent opportunity for an Engineer to join a highly regarded 24/7 Support Service team at our client's site in Central Scotland.

This is your chance to become a key member of the shift team, providing advanced out-of-hours technical support for Solaris and AIX servers, ensuring full system availability and high-quality support.

We are looking for Engineers with experience in process optimization, customer satisfaction improvement, and technical troubleshooting. Your role will involve working closely with colleagues and customers, monitoring systems, and enhancing solutions with a focus on customer experience.

Strong teamwork is essential, as all members collaborate to meet Service Level Agreements and customer KPIs.

This position is based in Central Scotland, with shift patterns discussed at application to ensure a good work-life balance. The team provides full coverage for a 24-hour operation.

Role Responsibilities

• Deliver exceptional customer service outside of core business hours, supporting a 24/7 operation.
• Respond to security vulnerabilities identified by the compliance team and support disaster recovery tests across virtual platforms.
• Organize your day to perform scheduled change work outside of core hours and support setup, configuration, and maintenance of Linux and Windows servers.
• Contribute ideas for new and improved products, and develop your skills with new technologies and colleagues.

Essential Job Functions

• Provide technical support for infrastructure services, troubleshooting issues and assisting with tasks.
• Support infrastructure projects and assignments.
• Monitor and troubleshoot infrastructure systems to ensure reliability and performance.
• Work with the team to improve infrastructure effectiveness and resolve technical challenges.
• Maintain infrastructure documentation, incident logs, and configuration records.
• Apply technical expertise to resolve infrastructure issues and incidents.
• Follow best practices and standards in infrastructure service delivery.

Qualifications

• Bachelor's degree or equivalent in a relevant field; higher education is a plus but not essential.
• Relevant industry experience, particularly in infrastructure technology analysis.
• Proficiency in data analysis and technical knowledge.
• Continuous learner committed to staying updated with industry trends and technology.

Next Steps

If this opportunity interests you, please send your CV promptly to arrange a call with FPSG to discuss your skills and experience. Please note, there are no visa sponsorships available for this role, and remote work is not an option due to the on-site requirements.

We offer excellent rewards, including shift allowances and earning potential, in a welcoming and challenging environment.

We are committed to diversity and inclusion, being Disability Confident and neurodiverse aware. Please inform us if any adjustments are needed during the application or recruitment process.