Solar PV Account Handler

Midsummer Energy; Cambridge; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Profit sharing

Job summary

Midsummer Energy in Cambridge outskirts seeks a customer-focused account handler to manage trade accounts, handle orders, payments and design queries. You will also liaise with operations and logistics to ensure smooth deliveries.

We value a proactive, friendly communicator who enjoys building relationships, with an interest in sustainability and renewable energy. Training on our Easy-PV tools will be provided to support rapid onboarding.

Qualifications

• Experience in customer service or sales is beneficial.
• Ability to grasp technical information and explain it clearly.
• Proactive, friendly communicator who enjoys building relationships.
• Willingness to learn and adapt in a fast-moving market.

Responsibilities

• Be the main contact for trade accounts and manage relationships.
• Speak with customers on the phone, handle emails, and process online orders.
• Assist with customer payments, stock and design queries.
• Liaise with operations and warehouse teams for deliveries and logistics.

Skills

Customer service

Relationship building

Communication

Problem solving

Attention to detail

Tools

CRM software

Easy-PV tools

Job description

You will be the main point of contact for a number of trade accounts allocated to you, and look after that relationship, offering them great customer service. Mainly this will involve speaking to customers on the phone, dealing with emails, processing online orders and helping with customer payments and stock or design queries. It will also involve liaising with the operations and warehouse teams, and handling customer enquiries about deliveries and logistics. It would suit well someone who enjoys being busy, speaking to people and building relationships. Our customers use us partly because of our friendly and helpful team, as well as our great software tools., You will learn a lot on the job, and we'll bring you up to speed as fast as possible. It's a fast-moving industry so new products, customers and technologies come along all the time - there will always be new things to learn. Our own tools are also evolving rapidly.

You're looking for a career that will make a difference. Disappearing into a large organisation or doing the same thing every day doesn't appeal - you'd like to put your energy and passion for customer service to good use, helping to grow a company that's making a difference.

We'll be looking for candidates who have a demonstrable interest in sustainability and renewable energy. Some experience of sales activities, or building relationships would be an advantage, but a winning way with customers and a willingness to learn also go a long way. The ability to quickly grasp technical information, and explain it clearly would be desirable, as would a decisive and efficient nature. The ideal candidate will thrive in a team, but have a problem-solving and self-led approach during busy periods. Establishing and building relationships is a key part of the role, along with attention to detail and a friendly manner.

We pride ourselves on being a distributor that offers a wide range of great products, but with the support of friendly and helpful service too. We have some industry leading web tools to make ordering easy, but we strongly believe that people buy from people and we're looking for someone to join our friendly team of account handlers, as we continue to pick up customers in this rapidly expanding market., We're primarily a distributor of components of renewable energy systems - from solar panels to batteries and heat pumps.

Midsummer is a fast-growing company selling a range of renewable energy products, primarily to installation companies, from our offices in Cambridge, Glasgow and Dublin. We sell solar PV systems, battery storage, electric vehicle chargers, heat pumps and a variety of other associated products, and were recognised as the UK's best renewables distributor for 2020 and 2022.

Founded in 2005, we're now on our 6th warehouse, process around 50,000 orders a year and have a team of over 110 people across our Cambridge, Glasgow and Dublin locations. In addition to our growing gang of friendly staff and a lean, efficient operation, we have a suite of web tools that make design and ordering extremely easy, for both solar projects and heat pump installs. Easy PV and Heatpunk are our cutting edge software offerings!

As an organisation, we have a strong environmental ethos and a passion for promoting the uptake of renewables, and our team share a belief in an open and honest approach to business. Find out more about our story, purpose and how we make sustainability, integrity and innovation central to what we do here.

In Easy-PV, arranging panels is simple and fast. Required mounting components, such as rails, clamps, and hooks, are automatically calculated in the blink of an eye.

Unusually for a distributor, we have an in-house team of developers and have built our own software Easy-PV, our online PV tool suite. It's both a sales channel and helpful tool for our customers, but is invaluable for our own team too.

This is a full time role based in our offices on the outskirts of Cambridge, with a salary of £26,000-£30,000 depending on experience. Long term employees also take home a share of the profits of the company.