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Solar Field Service Technician
Astute Technical Recruitment Ltd
Milton Keynes
On-site
GBP 25,000 - 28,000
Full time
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Job summary
Astute Technical Recruitment Ltd seeks a Solar Field Service Engineer for a well-known solar developer. This role involves direct customer interaction, troubleshooting technical issues, and ensuring high-quality service delivery. Ideal candidates will possess strong problem-solving abilities and a background in technical support. Join a collaborative environment where innovation and customer satisfaction are prioritized.
Qualifications
- Previous experience in a sales support or administrative role.
- Confident using Microsoft Office (especially Excel and Outlook).
- An interest in or willingness to learn about technology and technical products.
Responsibilities
- Provide frontline support for sales and customer service.
- Deliver pre- and post-sales technical support.
- Maintain strong product knowledge and stay updated on industry developments.
Skills
Education
Tools
Job description
- Technical Support jobs in the United Kingdom
Explore technical support job opportunities, a sector experiencing consistent demand. These roles involve providing assistance to users of technology products or services, troubleshooting issues, and offering solutions. Technical support positions are available across various industries, from IT and software to telecommunications and manufacturing.
Job seekers can find roles such as help desk technician , IT support specialist , and customer support engineer . These positions require strong problem-solving skills, excellent communication abilities, and a solid understanding of technical concepts. Many companies offer training and career progression opportunities within their technical support teams.
The field of technical support is constantly evolving with new technologies, making it a dynamic and rewarding career path. Individuals with a passion for technology and a desire to help others will find many opportunities in this sector. Search for your next technical support role today.
Milton Keynes, South East Astute Technical Recruitment Ltd
Posted 7 days ago
permanent
Astute's Renewables team is partnered with an internationally recognised, utility scale solar developer and operator. We are looking to recruit a Solar Field Service Engineer to join their growing operations and maintenance team in Milton Keynes and the surrounding areas.
The strategically important Solar Field Service Technician role comes with a basic salary up to £40,000 (higher for HVAPs), on .
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Posted 19 days ago
full time
Location: Bulwell – NG6
Type: Full Time – Permanent
Salary: £25,000 – £28,000 per annum (DOE)
About the Company
A well-established and reputable technology solutions provider is seeking a proactive and organised Sales Administrator to join their growing team. Supplying cutting-edge products to the security and audio-visual markets across the UK and internationally, the company offers a collaborative working environment that values precision, professionalism, and continuous learning.
About the Role
This is a varied, hands-on administrative role ideal for someone who enjoys supporting a busy sales function, working with technical products, and delivering excellent customer service. The Sales Administrator will act as a key link between customers, internal teams, and field sales – ensuring smooth, efficient handling of orders, quotes, enquiries, and technical documentation.
Key Responsibilities
- p>Provide frontline support for sales and customer service, handling enquiries, quotations, returns, and delivery issues
Deliver pre- and post-sales technical support to internal and external stakeholders
Assist with quoting and support internal and external sales teams by managing technical documentation
Maintain strong product knowledge and stay updated on industry developments and innovations
Occasionally support field sales with on-site demonstrations and trade events
Contribute to product evaluation processes and new technology assessments
Ensure compliance with internal procedures and health & safety policies while maintaining a professional image
Take on additional tasks as required by management
What We’re Looking For
- < i>
Excellent organisational and multitasking skills
Strong communication skills, both written and verbal
Confident using Microsoft Office (especially Excel and Outlook)
High attention to detail and a proactive, can-do attitude
An interest in or willingness to learn about technology and technical products
Previous experience in a sales support or administrative role
Why Join Us?
If you're a motivated and customer-focused individual who enjoys working in a dynamic environment with innovative products, this could be the perfect role for you.
Apply today and become part of a technically forward-thinking, friendly, and professional team.
This is a great opportunity for someone looking to build a career within a forward-thinking and collaborative technical environment.
Ayr, Scotland QANW
Posted 1 day ago
Technical Support
Full Time - Permanent
Predominantly office-based hybrid role in Ayr, Ayrshire
Salary – National Competitive Rate
35 hours, Monday to Friday 9am – 5pm
Who are we?
QANW are part of the wider Accelerant Group, and we provide Insurance Backed Guarantees to contractors operating in the home improvement market – mainly undertaking glazing, renewable energy, roofing or similar home improvement work.
What are we looking for?
We’re recruiting for a detail-oriented and proactive Technical Support member who will be the main point of contact for our members and Client Management Team to support various schemes, review high-value applications, and collaborate with our Underwriting and Technical teams to assess risks and ensure efficient decision-making. This is a great opportunity for someone who is motivated to progress their career and keen to upskill through on-the-job learning and certification opportunities.
Key accountabilities and responsibilities
- To handle customer service enquiries - dealing directly with customers/members by telephone and email.
- To provide resource in all direct schemes – guiding members through job application; review and approval of flags in line with agreed scheme rules; advice on how the scheme operates.
- Act as a key resource for our higher complexity schemes providing operational guidance to contractors and members of the Operations Team.
- To review and make decisions within Delegated Authority level on contractor retention cases passed to the Technical Team from other members of Operations.
- To review and make decisions within Delegated Authority level on higher contract value risks
- To provide support and clear/accurate information throughout the Underwriting process to contractors and Operations handlers.
- To present any potential new lines of business to our Client Development Team.
- To continuously review documentation in-line with changes and improvements to processes.
- To engage in Technical and Underwriting meetings.
- To conduct regular audits on various Trade Associations.
- To review and make decisions within authority level on any finance referral cases passed to the Technical Team.
- To analyse Company entity status and accounts in respect of solvency.
- To identify potential cases of Bad Debt and follow processes in required deadlines.
- To identify potential Contractor closures or changes to company status in required deadlines.
- To present higher contract value cases to Underwriting with all relevant information and collaborate to come to a decision on risk acceptance.
- To collaborate with Team Lead and Technical Director on projects or tasks where required.
Skills
- Administration and customer service experience.
- Ability to quickly learn and understand a range of products (direct and third-party).
- Confidence in reviewing and improving processes and documentation.
- Excellent written and telephone-based customer service skills.
- Skilled in operating various Microsoft packages – Word/Excel/Teams.
- Ability to prioritise workload and manage time efficiently.
- Technical experience working within the home renovation industry would be advantageous.
- Previous experience or qualifications working specifically within an FCA Regulated firm (or ambition to educate in this area) would be advantageous.
- Composure
- Conflict management
- Dealing with ambiguity
- Drive for results
- Organising
- Planning
- Priority setting
- Problem solving
- Process management
Where are we?
We are located at 4 Forbes Drive, Ayr, South Ayrshire, KA8 9FG. There is flexibility for this role to be hybrid between home and work.
What next?
Please email us at and provide us with both your contact details as well as attaching a copy of your current CV.
Privacy Notice
Our privacy notice can be found on our website
Beckwithshaw, Yorkshire and the Humber The Bridge IT Recruitment
Posted 1 day ago
full time
BACKGROUND TO THE ROLE
An exciting new opportunity has arisen for for a bright, enthusiastic individual to join a 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role, they are also very interested in people who have the desire to learn and want the opportunity to develop and progress their technical career.
KEY RESPONSIBILITIES
Key responsibilities in this are Technical Support, Supplier Management, Monitoring and Customer Communication.
Working as part of a team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high quality service to their customer base. Monitoring and managing faults through to resolution. Whilst they don’t expect you to be an expert in all these areas, an understanding and willingness to expand your technical knowledge in these areas is a must. Range of technologies including (but not limited to):
• Broadband technologies - ADSL / FTTC / FTTP / SOGEA
• LAN Networking – Cisco / Meraki
• Firewalls – Cisco / Fortinet / Meraki
• WAN Networking – Cisco / Huawei / OneAccess
• SD-Wan – Meraki / Fortinet
• WLAN Networking – Meraki / Aruba
• Cellular Networking – Digi / Teltonika
• Routing / BGP / MPLS
• VoIP SIP Telephony solutions – Broadworks
• VoIP SIP Telephony handsets/clients - Polycom / Cisco / Cisco WebEx / Teams
• VPN / Authentication 2FA solutions – Safenet / MobilePass / Fortinet Authenticator
• Device / Environmental monitoring platforms
• Data Centre environments
Adhering to contractual SLAs, you will work as part of a large team of technical engineers liaising with colleagues from all areas of the business to provide resolutions for customers.
The Technical Support Team are responsible for logging and resolving all customer phone calls and emails out of hours. During office hours this task will be under taken by the Service Desk.
The Technical Support Analyst will be required to keep the Customer aware of the status of the call as it progresses and contact the Customer to ensure they are happy for the call to be closed once it has been resolved.
TECHNICAL CERTIFICATIONS (DESIRABLE BUT NOT ESSENTIAL)
• Cisco CCNA
• SIP School SSCA
• ITIL Foundation (awareness essential)
HOURS OF WORK
Due to the nature of this role, you will be required to work a rolling continental shift pattern based on the following hours:
X 2 day shifts from 7.00am to 7.00pm
X 2 night shifts from 7.00pm to 7.00am
The above shift pattern would be followed by a 4 day rest period. Due to the nature of a support role, there may be occasions where cover would be required for holidays / sickness.
Hampshire, South East MC Technical Recruitment Ltd
Posted 1 day ago
full time
Technical Support Engineer
Up to £35,000
Southampton
MC Technical Recruitment is currently looking to recruit a Technical Support Engineer / Product Specialist Engineer to provide customer service support for Electrical Energy & Measurement & Control products.
As a Product Technical Support Engineer / Applications Engineer, you will be responsible for:
• Become aClient / Customer facing product specialist
• Provide pre & post sale technical support for Energy & Control electronic products
• Discussion of product in the Intelligent systems & CHP / Heat Engineering sector
• Find appropriate communication solutions for products.
• Provide technical information to ensure customer has correct product.
• Visit corporate UK based customers to expand knowledge & business understanding.
To be considered for this role you should have:
• Qualification in Electronics, Electrical or Software or equivalent technical background
• Strong client / customer interfacing & influencing skills
• Ability to learn detailed technical / engineering information in the heat / Energy sector
• Project, application, technical sales or customer facing engineering experience
This is an exciting opportunity to join a leading business in their sector.
You will be office based in Southampton 4 days per week, with one day optional at home
The package on offer for this role includes a salary up to £35,000 depending on experience, plus company benefits including pension & holidays.
If you are interested in this role please apply via the link below or contact Matt George at MC Technical Recruitment on (phone number removed) / (url removed) for a confidential chat.
Posted 1 day ago
full time
Job Description
Job Summary:
To become an integral part of the PowerGen Technical Support team. Providing Technical Support across all aspects of the Rolls-Royce Solutions power generation products and balance of plant associated with the complete power generation systems, from initial conception through to end of life of the products. With responsibility for the day-to-day Technical Support of the Sales solutions, aftersales and parts enquiries raised both internally and externally.
Some Technical Support of the wider PowerGen Business unit may be required from time to time to cover annual leave, absence and periods of high demand. Primary product range will be Diesel, Gas power generation, mtu KPP and Battery energy Storage Systems , with a willingness to work towards emerging product knowledge.
Key Responsibilities:
To promote a zero harm culture by working with and ensuring that all HSQE requirements are met with all work that is carried out by the team.Ensure first class customer liaison including fulfilment of all reasonable Technical Support requests.Responsible for providing technical support in the first instance for Sales Solutions, aftersales support and our end user's and customer base on the Rolls Royce Solutions product range, including but not limited to, electrical, mechanical and controls. for the UK, Ireland and overseas territories (where applicable).Maintain project technical files (Drawings, wiring diagrams, O&M's etc) - electronic and/or hard copy.Designing, building, testing and commissioning control circuits as required to compliment the Rolls-Royce product portfolio.Keep accurate records via the CEC platform of working tasks.Lead the resolution of your technical issues to ensure they are completed in a timely manner.Follow up your tasks when they have been passed to the CCC to ensure they are resolved in a timely manner.Support and provide input to the development and review of Work Instructions, Processes and the Spare parts database within the PowerGen Business Unit.Provide technical reports and/or presentations as required to the internal management team and to the wider external end user base as required.Write Method Statements and support the writing of Risk Assessments for all areas of the PowerGen BU.Maintain excellent liaison with all internal and parent company departments and participate generally in all cross departmental interactions.Visit our Integrators and customers alike from time to time, building upon our long term relationships.When required to do so, attend customer witness testing to ensure specification compliance and customer satisfaction.Support and (at times) deliver training programs as required.Lead development of new technical solutions to support the PowerGen team.Continual improvement of technical competence to support the aftersales of all products.Continual improvement of related Rolls-Royce Solutions processes.Ability to support the PowerGen Business Unit service team with technical support, this may require occasional site visits.
This list is not exhaustive and may change.
Person Profile:
This position requires an enthusiastic person with good communication skills, able to work both independently and as part of a team when required. The ability to be able manage own tasks and prioritise effectively. The applicant must be qualified / conversant with or willing to work towards MTU power generation products and balance of plant associated with complete power generation systems. The applicant must have both mechanical and electrical experience in order to effectively deliver the support required by the aftersales and service teams. The successful applicant will be required to travel within the UK & ROI as required and may on occasion be additionally required to spend time overseas including product training in Germany. The Technical Support Engineer role is office based however it is expected that some travel is part of the role. Working closely with other members of the wider business. The job requires a disciplined individual who is capable of delivering / communicating the high standards expected of a blue chip company.
Computer Skills - Computer literate with good keyboard skills. Proficient in MS Office, particularly Word, Excel and email. On the job training will be provided were necessary for Rolls-Royce Solutions programs and software including but not limited to, SAP, C4S, CCC, MTU Go Care, MTU Business Portal & Warranty System.
Driving Licence & Passport - Full and Clean Driving Licence, UK National due to the security clearance .
Language - Must be fluent in both written and spoken English.
Literacy and Numeracy - Must be a competent writer of business letters and emails. Must have strong background in high level data analysis and end to end processes.
Qualifications - Must have:
Min 5 years experience.Appropriate qualifications in Mechanical or Electrical Engineering or similar relevant qualification or demonstrable industry experience.Willing to work towards Professional registration with the Engineering Council.GCSE English and Maths or equivalent.
Type of Contract
PermanentPandoLogic. Keywords: Technical Support Engineer, Location: East Grinstead, ENG - RH19 1EE
TR15 Redruth, South West Jobline
Posted 3 days ago
full time
Are You Passionate About the Satellite Space? Join Us as a Technical Support Engineer
What’s in it for you?
- Career Growth:Join a thriving team and develop your skills in a dynamic environment with clear advancement pathways. li>On-Site Work:Work in a collaborative environment, engaging directly with your team and clients. li>Impactful Work:Play a crucial role in supporting advanced satellite communications technologies for a global client base, including government and maritime sectors. li>Training & Development:Engage in continuous learning and technical training to enhance your expertise in satellite and network technologies. li>Supportive Team Culture:Collaborate with a dedicated team, fostering mentorship and knowledge sharing.
- Career Growth:Join a thriving team and develop your skills in a dynamic environment with clear advancement pathways. li>On-Site Work:Work in a collaborative environment, engaging directly with your team and clients. li>Impactful Work:Play a crucial role in supporting advanced satellite communications technologies for a global client base, including government and maritime sectors. li>Training & Development:Engage in continuous learning and technical training to enhance your expertise in satellite and network technologies. li>Supportive Team Culture:Collaborate with a dedicated team, fostering mentorship and knowledge sharing.
Your Role:
As aTechnical Support Engineer, you will be a vital part of our global support team, ensuring the smooth operation of intricate satellite communications systems. You will provide top-tier technical support while resolving complex customer inquiries across a range of technologies, including IT infrastructure, firewalls, and satellite antenna systems.
Key Responsibilities:
- < i>Customer Interaction: Manage and respond to customer inquiries efficiently, ensuring all service expectations and contractual obligations are met or exceeded. li>Technical Support: Deliver second-line support for technical issues across multiple platforms, including: li>Network Infrastructure: Troubleshoot routing and switching faults across both local and remote environments, including fixed and Wi-Fi networks. li>Satellite Systems: Conduct RF troubleshooting and interpret satellite link statistics to resolve issues related to Inmarsat and VSAT systems. li>Firewalls & Security: Support network security measures, including firewall management and web traffic filtering. li>Network Monitoring: Proactively monitor system performance, investigate alarms, and issue outage reports, acting on high usage alerts to ensure optimal service delivery. li>Documentation & Reporting: Log all customer interactions accurately within Freshdesk and provide insights for process improvements. li>Continuous Learning: Pursue technical training on new products and services and share knowledge with colleagues to enhance team capabilities.
What We’re Looking For:
- In-depth knowledge of satellite communication technologies (Inmarsat, VSAT).
- Familiarity with IP networking principles, including CCNA or JNCIA certifications.
- Experience with multi-carrier networks (Ka/Ku/L Band, LTE) and bespoke virtual environments.
- Problem-Solving Abilities: Strong analytical skills to troubleshoot and resolve complex technical issues swiftly. li>Communication Skills: Excellent interpersonal skills to effectively interact with customers and internal teams. li>Resilience: The ability to thrive in a fast-paced environment and manage changing priorities effectively.
Why ?
This is not just a job; it’s an opportunity to be part of a leading team in satellite communications and IT support. If you’re ready to make a difference and grow your career in a cutting-edge industry.
Ready to Apply?
Send us your CV and a brief cover letter outlining your relevant experience and why you’d be a great fit for this role. We’re filling the position as soon as we find the right candidate, so don’t wait—apply today! If you would like more information regarding the role before you apply or if your CV is not up to date - Just get in touch with Danielle @ Jobline
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Location
RH1 Redhill, South East Jobline
Posted 3 days ago
full time
Are You Passionate About the Satellite Space? Join Us as a Technical Support Engineer
What’s in it for you?
- Career Growth:Join a thriving team and develop your skills in a dynamic environment with clear advancement pathways. li>On-Site Work:Work in a collaborative environment, engaging directly with your team and clients. li>Impactful Work:Play a crucial role in supporting advanced satellite communications technologies for a global client base, including government and maritime sectors. li>Training & Development:Engage in continuous learning and technical training to enhance your expertise in satellite and network technologies. li>Supportive Team Culture:Collaborate with a dedicated team, fostering mentorship and knowledge sharing.
- Career Growth:Join a thriving team and develop your skills in a dynamic environment with clear advancement pathways. li>On-Site Work:Work in a collaborative environment, engaging directly with your team and clients. li>Impactful Work:Play a crucial role in supporting advanced satellite communications technologies for a global client base, including government and maritime sectors. li>Training & Development:Engage in continuous learning and technical training to enhance your expertise in satellite and network technologies. li>Supportive Team Culture:Collaborate with a dedicated team, fostering mentorship and knowledge sharing.
Your Role:
As aTechnical Support Engineer, you will be a vital part of our global support team, ensuring the smooth operation of intricate satellite communications systems. You will provide top-tier technical support while resolving complex customer inquiries across a range of technologies, including IT infrastructure, firewalls, and satellite antenna systems.
Key Responsibilities:
- < i>Customer Interaction: Manage and respond to customer inquiries efficiently, ensuring all service expectations and contractual obligations are met or exceeded. li>Technical Support: Deliver second-line support for technical issues across multiple platforms, including: li>Network Infrastructure: Troubleshoot routing and switching faults across both local and remote environments, including fixed and Wi-Fi networks. li>Satellite Systems: Conduct RF troubleshooting and interpret satellite link statistics to resolve issues related to Inmarsat and VSAT systems. li>Firewalls & Security: Support network security measures, including firewall management and web traffic filtering. li>Network Monitoring: Proactively monitor system performance, investigate alarms, and issue outage reports, acting on high usage alerts to ensure optimal service delivery. li>Documentation & Reporting: Log all customer interactions accurately within Freshdesk and provide insights for process improvements. li>Continuous Learning: Pursue technical training on new products and services and share knowledge with colleagues to enhance team capabilities.
What We’re Looking For:
- In-depth knowledge of satellite communication technologies (Inmarsat, VSAT).
- Familiarity with IP networking principles, including CCNA or JNCIA certifications.
- Experience with multi-carrier networks (Ka/Ku/L Band, LTE) and bespoke virtual environments.
- Problem-Solving Abilities: Strong analytical skills to troubleshoot and resolve complex technical issues swiftly. li>Communication Skills: Excellent interpersonal skills to effectively interact with customers and internal teams. li>Resilience: The ability to thrive in a fast-paced environment and manage changing priorities effectively.
Why ?
This is not just a job; it’s an opportunity to be part of a leading team in satellite communications and IT support. If you’re ready to make a difference and grow your career in a cutting-edge industry.
Ready to Apply?
Send us your CV and a brief cover letter outlining your relevant experience and why you’d be a great fit for this role. We’re filling the position as soon as we find the right candidate, so don’t wait—apply today! If you would like more information regarding the role before you apply or if your CV is not up to date - Just get in touch with Danielle @ Jobline
Posted 5 days ago
full time
Job Title: Technical Support Manager
Location: Lancaster
Contract Details: Permanent, Full Time Mon-Fri 9am to 5pm (onsite)
Salary: Competitive, based on experience
About Our Client:
Join a dynamic software and technology company dedicated to innovative solutions that enhance user experiences and streamline operations.
- Competitive salary and bonus structure
- Health and wellness programmes
- A vibrant office atmosphere just 12 minutes from Lancaster train station
Responsibilities:
As a Technical Support Manager, you will:
- Lead a team of technical support specialists, ensuring high-quality service and support.
- Develop and implement support strategies to enhance customer satisfaction.
- Troubleshoot complex issues and provide timely resolutions.
- Collaborate with product development teams to relay customer feedback and improve products.
- Conduct training sessions for staff and customers to maximise product use.
- analyse support trends and make data-driven recommendations for improvements.
- Proven experience in a technical support role, with at least 3 years in a management position.
- Strong understanding of software and technology products.
- Excellent problem-solving skills and a customer-centric mindset.
- Exceptional communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience in the software or technology industry.
- Familiarity with ITIL or other service management frameworks.
- Previous experience with CRM or support ticketing systems.
- Knowledge of coding or scripting languages is a plus.
Technologies:
- Proficient in customer support software, databases, and remote support tools.
- Familiar with cloud-based solutions and cybersecurity principles.
How to apply:
If you are excited to lead a team and make an impact in a growing company, please apply to this advert ASAP
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Posted 5 days ago
full time
Technical Support Engineer
Location: Redhill
Contract: Permanent
We are recruiting for Technical Support Engineer to join the team for a global client. Our client specialises in I.T solutions and communication services within Government and Maritime markets.
As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for both maritime and land-based customers.
This role is a permanent full time position based in Cornwall. In this role you will be required to work different shifts.
Other benefits include free parking, annual bonuses, pensions matched up to 7.5%, 25 holidays per year plus bank holidays and more.
Role Requirements – Technical Support Engineer
- To manage responses to customer inquiries, replying promptly and efficiently, ensuring customer expectations and contractual obligations are met and where possible, exceeded.
- To provide 2nd line technical support and customer service for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual
- Environments and associated infrastructure. Managing raised concerns through to resolution, either directly, or with the assistance of internal and external resolver groups.
- To proactively monitor the GCSC networks, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues whether overall network or remote customer related, escalating where appropriate.
- Carry out IP traffic analysis, investigate routing and switching faults across both local and remote infrastructure, including Wireless standards (802.11x etc).
- Carry out RF analysis and interpret satellite link statistics to help resolve satellite related problems and to provide ad hoc network reports as requested by both internal and external customers.
- Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management
- To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with shift colleagues.
- To make recommendations to improve systems and processes to the benefit of the customer and company. Assisting in the maintenance and distribution of up to date GCSC operational procedures
- To ensure an understanding of all of NSSL’s product portfolio in order to be able to direct and support both 1st and 2nd line support teams as required
- Tasks appropriate to the role, as delegated by management
The ideal candidate for the Technical Support Engineer role would have:
- Customer Service and/or Network Operation Experience
- Possess a keen commercial awareness with ability to work on own initiative and unsupervised.
- Ability and willingness to continuously learn and support new systems and services.
- Inmarsat and/or VSAT operational, service or technical experience
- Have in depth technical knowledge of at least some of the following customer equipment or management systems
- Inmarsat Satellite Maritime Customer Equipment.
- Inmarsat Land Mobile systems including BGAN’s, Iridium and Thuraya & GX
- Practical experience of IP networking (CCNA/JNCIA etc)
- Ability to absorb and quickly gain and retain knowledge of NSSLGlobal products & services and to fault find and explain over the telephone how products work
- Effective communicator with an eye for detail and accurate PC skills
- Excellent customer service skills and ability to interact with customers both on the phone and in meetings essential.
- Must be able to demonstrate customer focus in all that they do with a right first time, every time attitude.
- Well organised with ability to lead a shift by example.
- Ability to be able achieve SC security clearance
For more information on this role, please contact Juls Bujalska on (phone number removed) or send a copy of your CV to (url removed)
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
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