Solar & Ev Delivery Advisor

So Energy; Chiswick; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid Working

Up to 10% Performance Bonus

Annual Salary Reviews

Real Living Wage Employer

Birthday Off

Three So Giving Days

Enhanced Family Leave

Employee Assistance Programme (EAP)

Wellbeing Resources via Perkbox

Physical Wellbeing — eye tests & flu j

Job summary

So Energy in London is seeking a Solar & EV Delivery Advisor to coordinate installation briefs, interpret survey data, and manage customer communications for Solar PV, EV Chargers, and battery storage projects. This hybrid role focuses on delivering excellent customer outcomes while balancing commercial needs.

You will liaise with customers and partners, create final designs, and oversee logistics to ensure a smooth install experience.

Qualifications

• Experience in customer service or support roles.
• Ability to interpret survey data and design briefs.
• Strong IT literacy and CRM experience.
• Excellent project management and organisational skills.
• Knowledge of renewable energy systems is a plus.

Responsibilities

• Deliver world-class customer service with high quality.
• Interpret data from partners to understand installation needs.
• Create installation briefs for installers and escalate issues.
• Coordinate with Distribution Network Operator applications.
• Provide technical advice via phone and email.
• Ensure installations are completed to a high standard.
• Manage customer queries and updates on installation journey.
• Support PO management and month-end checks.
• Collaborate to meet sales targets.
• Use CRM platforms to drive performance.

Skills

Customer service

Technical aptitude

Project management

CRM platforms

Problem solving

Communication skills

Tools

CRM platforms

Job description

Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us!

Location: Chiswick, London - Hybrid

Sponsorship: We are unable to offer sponsorship for this role

The Role
As a Solar & EV Delivery Advisor, you will possess a strong drive to deliver an excellent customer outcome whilst balancing commercial needs. This will be a role that ensures we deliver technically sound and compliant Solar & Battery and EV Charger installations to our customers. Interpreting survey data from customers as well as our partners, or liaising with customers, you will be responsible for creating final designs and managing the logistics for a customer, to ensure a smooth and successful install experience.

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done! We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact.

At So Energy, we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do:

Clear

Ambitious

Inquisitive

Caring

Sustainable

What you’ll be getting up to in this role:

To deliver world class customer service maintaining the highest level of quality.

Interpret survey data from our partners or liaise with customers to understand their property details.

Responsible for creating Installation briefs for our installer network detailing the requirements of the installation and identifying/raising any issues or unusual circumstances to our installers.

Create relevant applications to the Distribution Network Operator.

Providing excellent technical advice, you will respond to queries via phone and email

Ensure installations are completed successfully, customers are satisfied and any issues are resolved or escalated.

Own and resolve queries from customers and 3rd parties.

Ensure customers are communicated to and updated on all the key elements of their installation journey.

Work within the team to meet individual and joint sales targets.

Responsible for pricing accuracy, margin protection and ensuring installs are delivered ‘right first time’.

Organised use of CRM platforms to drive business performance.

Proactive support/ management of onsite issues, including kit deliveries and technical issues.

Supporting Purchasing Order (PO) management

Supporting month end financial checks and reporting

An understanding of renewable energy systems including EV Chargers and Solar PV and Battery storage.Designing and managing the installation of EV Chargers, Solar PV, inverters and batteries in domestic customer properties.

Taking survey data / photos and developing final EV Charger designs for customers.

You’ll be customer-obsessed and ensure you deliver a great customer experience every time

The ability to work under pressure whilst removing non-essential obstacles which would prevent success

The ability to deal with ambiguity and solving problems on the fly

IT literate

Excellent project management and organisational skills

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you don’t tick all the boxes.

What’s in it for you?

Hybrid Working – Every team has its own SPARK Working Charter. Ask your Talent Partner for more details.

Growth & Development

Dedicated Learning & Development Team – Supporting your development through workshops, coaching and learning opportunities.

Learning Platform – Access thousands of learning resources to help you build new skills and support your career development.

Educational Sponsorships – Supporting professional development through initiatives such as Code First Girls.

Pay & Reward

Up to 10% Performance Bonus – Based on both company and personal performance.

Annual Salary Reviews – Helping ensure we remain competitive in the market.

Real Living Wage Employer – Proud to be an accredited Real Living Wage employer.

Time Off That Matters

Your Birthday Off – Because birthdays should be celebrated.

Three So Giving Days – Paid time to support a cause that's important to you.

Enhanced Family Leave – Supporting you through every stage of family life.

Employee Assistance Programme (EAP) – Confidential support available 24/7, 365 days a year, including access to professional guidance and structured counselling support.

Wellbeing Resources via Perkbox – Access a range of wellbeing articles, tools and guidance, alongside employee perks and discounts, all in one place.

Physical Wellbeing – Free eye tests and annual flu vaccinations.

Menopause Policy – Providing support and guidance for colleagues experiencing menopause.

Belonging & Recognition

Affinity Groups – Connect with colleagues through our employee-led communities.

Monthly Social Events – Bringing teams together and creating opportunities to connect.

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.

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Solar & EV Delivery Advisor • London, England, United Kingdom