Solar Design and Install Advisor

So Energy; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading energy company in London seeks a Solar Design and Install Advisor to enhance customer satisfaction through effective solar and battery installations. The role involves managing customer interactions, ensuring compliance, and delivering high-quality service while meeting sales targets. Join a values-driven team committed to sustainability and innovation.

Benefits

Personalised Learning and Development Budget

Hybrid working hours

25 Holiday Days + local bank holidays

1 Birthday day

3 So Giving Days

Religious Celebrations Leave

Mental Healthcare

Enhanced Family Leave

Qualifications

• Proven experience designing and managing solar installations in domestic settings.
• Understanding of renewable energy systems including Solar PV and Battery storage.

Responsibilities

• Delivering world-class customer service with high quality standards.
• Creating final designs and quotes, closing deals through to signature.
• Ensuring compliance with customer journey, processes, and MCS requirements.

Skills

Customer Service

Project Management

Problem Solving

Education

Experience in Solar PV

Job description

Please note we are not able to facilitate Visa or Relocation Sponsorship at present or in the future and therefore can only accept UK-based applications from candidates who are able to commute to HQ in London, Chiswick 1-2 times per week.

London, Hybrid

Our Perks

• Values-driven culture – we’re really proud of our culture.
• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
• Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave

So Energy

Who we are:

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers opportunities for growth. Our six core values are:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

The Role

Solar Design and Install Advisor at SO ENERGY

Reporting to our Delivery Operations Manager Benn Mahmood, we’re looking for a Solar Design and Install Advisor to join our team.

This role requires a strong drive to deliver excellent customer outcomes while balancing commercial needs. It is customer-facing, so comfort with selling the benefits of So Energy’s proposition, managing customer questions, and conflict resolution is essential.

You will be responsible for the successful installation of our solar and battery solutions, including interpreting survey data, creating final quotes, and ensuring smooth installations. Proven experience designing, selling, and managing the installation of Solar PV, inverters, and batteries in domestic properties will enable your success.

What you’ll be doing:

• Delivering world-class customer service with high quality standards.
• Creating final designs and quotes, closing deals through to signature.
• Developing installation briefs, identifying issues, and coordinating with installers.
• Creating scaffolding briefs and relevant applications to the Distribution Network Operator.
• Ordering appropriate kits and providing technical advice via phone and email.
• Responding to queries, following up on quotations, and resolving issues.
• Ensuring compliance with customer journey, processes, and MCS requirements.
• Meeting sales targets and maintaining pricing accuracy and margins.
• Using CRM platforms effectively and supporting onsite logistics and technical issues.

This role will be a great fit if:

• You have an understanding of renewable energy systems including Solar PV and Battery storage.
• You have proven experience designing and managing solar installations in domestic settings.
• You can develop detailed solar designs from survey data, including schematics and shading analysis.
• You are customer-obsessed and deliver excellent service.
• You can work under pressure, handle ambiguity, and solve problems on the fly.
• You possess outstanding organizational and project management skills and are IT literate.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills, and passion will set you apart, so tell us about your achievements and journey.

If this role excites you, don’t let the detailed description hold you back—apply now!

Hiring Process

1. Talent Phone Interview - 30 minutes
2. Hiring Manager Task and Competency-Based Interview - 1.5 hours
3. Culture Fit Interview - 1 hour

Support – If you have a medical condition or need adjustments, please let us know so we can support you.

Our Values

We seek people who share our values and can contribute to our culture. These values guide our decisions and behaviors:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

Diversity, Equity, Inclusion & Belonging

We are committed to fostering an inclusive environment that celebrates diversity and promotes equity and belonging. We want everyone to bring their authentic selves to work every day, regardless of background or identity. Inclusion is embedded in our culture, not just a policy.