SOHO Coffee - Cheltenham Cluster Store Manager

SOHO Coffee Shops Ltd; Cheltenham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A popular coffee chain seeks a Cluster Store Manager to lead the team in Cheltenham. Responsible for ensuring exceptional coffee, fresh food, and outstanding service, the ideal candidate will foster a collaborative environment and demonstrate the company's core values. Join a team where 52% of managers started as team members, emphasizing growth and development.

Benefits

Great training package & development

Flexible shift patterns

Discounted food and coffee

Extra day’s holiday for your Big Event

Pension scheme

Qualifications

• A love of people, good food and an appreciation of great coffee.
• A strong team ethic with a focus on collective success.
• High standards in all you do with great attention to detail.
• Bags of energy and enthusiasm for the role.
• Ownership of business performance.

Responsibilities

• Lead and manage a team across three sites.
• Ensure top-notch coffee and food quality.
• Create a welcoming customer experience.
• Demonstrate company values in everyday activities.
• Foster a good work/life balance for the team.

Skills

Team management

Customer service

Attention to detail

Communication skills

Energy and enthusiasm

Job description

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Client:

SOHO Coffee Shops Ltd

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f148b3430e05

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Posted:

Expiry Date:

25.09.2025

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Job Description:

This is a super opportunity for a Cluster Store Manager to lead our incredible team in our 3 Cheltenham Sites.

You will be the driving force, leading your team to deliver top notch coffee, provide great quality fresh food and superb service to our guests visiting our store and ensuring that we to fulfil our vision of:

Honest, good mood food, crafted
coffee, and drinks – proudly served, delivering soul at scale.

Managers do this through
collaboration with the team to fulfil our mission:

• Good is always served.
• To curate quality product and welcoming
  environments, to secure the return visit.
• To always be good for colleagues and
  customer.

We work together to achieve this
through demonstration of our company values, these are:

• Be consistently good - Part of our ethos
  is about not overstating who we are, so for us being ‘good’ really is good
  enough, and it’s what we strive for. When we say ‘good’ we have to deliver
  on that so we can be relied on to deliver our brand promise of being
  consistently good for our customers and our team.
• Be proud to serve -As a business we
  feel proud about what we’re offering up, and we pride ourselves on working
  as a team that are proud to serve.
• Be the good in someone’s day - A welcoming smile,
  remembering an order, doing something above and beyond to make each customer
  feel valued. It’s the little things that matter, and the smallest thing can add
  some good to a person’s day.
  

The Perks of the Job:

• Great training package & development.
• Flexible shift patterns to ensure our teams enjoy a good work/life balance.
• Discounted food and coffee whilst on duty.
• Your Big Event extra day’s holiday each year.
• Pension scheme to help you plan your future.

AND… this is not just a job … recruiting and leading a team who craft superb coffee, creating a memorable experience for our guests, is an artform deserving recognition. We are proud to say 52% of our managers started as team members with us and 14% of our people have been with us for longer than 5 years.

What we need from You:

• A love of people, good food and an appreciation of great coffee.
• A strong team ethic – developing a team who achieve success together, and who look after each other.
• High standards in all you do, with great attention to detail, inspiring those behaviours in others.
• Bags of energy and enthusiasm.
• Ownership of the business performance.

What we stand for:

It is very important you respect and believe in the company you choose to work for. Here at SOHO Coffee Co, we believe in:

• BEING GOOD and DOING GOOD.
• Ensuring our team enjoy a good work/life balance linked to shift patterns.
• Being part of our local community.
• Company pension.
• Discounted food and coffee whilst on duty.
• Access to apprenticeships after 6 months’ service.

Additional leave - Entitlement of 28 days holiday per year,
increasing after 5 years’ service to 33 days.