Software Training Manager - #JBD08312

DCA Recruitment; Cambridge; Hybrid; GBP 40,000 - 55,000; Full time

Job description

Software Training Manager

Location: Cambridge

Salary: £40,000 upwards subject to skills and experience

About Alacer Software Ltd
Alacer has served the software needs of the Hospitality sector since 2005. We are industry experts who focus solely on delivering smart, intuitive technology to meet our customers' evolving needs. Our clients range from gastropubs to 5-star spa hotel resorts, and our software underpins their operations and drives their profitable growth.

As a people-first company, we know that the best results are achieved by individuals who enjoy working together towards a clear vision, but with the freedom to express themselves and challenge the status quo and suggest new ideas. We therefore strive to create a comfortable, supportive, enjoyable working environment where everyone has a voice and is challenged to achieve their full potential.

We also value and support colleague development with training budgets available to meet individual growth opportunities and access to online training and research resources. Alacer is based in Cambridge but offers hybrid working to meet individual needs.

Job Specification: Software Training Manager
We are looking for a leader, or an exceptional candidate ready to lead, who can demonstrate that they can take on the challenge of migrating and broadening our current training offering to a blended, content-led approach, taking colleagues and customers on the journey with them and keeping Alacer up to date with current learning trends. This is seen as critical to underpinning the next phase of business growth and system development, making the training more flexible, accessible, cost-effective, and scalable.

The successful Software Training Manager will therefore demonstrate a proven track record of designing, delivering, and facilitating engaging and effective training content for software systems that resulted in happy, confident, and engaged learners. Knowledge of the hospitality sector would be a significant advantage, both in terms of understanding how the Alacer solutions specifically benefit our customers and the operational challenges they are designed to address.

Alacer's current structured, trainer-led learning is delivered remotely with travel to customer sites for follow-up meetings and to provide handholding support through initial live operation to successful sign-off. This role therefore needs a candidate to be able to get up to speed with, lead, and support current processes and projects, ensuring that implementations are smooth and successful while architecting and implementing a clear strategic plan to update processes and develop and pilot new content.

The role will also require the ability to set, measure, and maintain standards and targets with a clear focus on customer satisfaction, successful learning/project outcomes, user engagement, and continuous improvement. It is also vital that the successful candidate keeps themselves and the team up to date with new features, feeding back customer requirements, testing and evaluating candidate releases, and updating training content. The training team will also develop content to accompany and support new versions as they near general release, promoting awareness and adoption of new features.

The role and team are customer-facing, from initial project planning, training, setup support, and onboarding through to ongoing interaction to ensure that any new requirements are understood and highlight new options and features. Clear communication and the ability to build rapport at all levels of an organisation are therefore important skills. Effective project management skills are also key, with the need to identify customer requirements, build and agree project plans, and ensure all deadlines are met and goals achieved.

As part of the wider business leadership team, we need a colleague who will own and deliver the training team's business objectives, collaborating with other leaders and teams as needed to request and offer support. The successful candidate will report and present business case proposals to Alacer's Directors and engage with the leadership team to influence wider company strategy and the future direction of the business and the software. As an agile SME with ambitious growth plans, leaders in the business expect to be operationally involved, so the successful applicant will be comfortable leading from the front while developing colleagues and processes so that they can then succeed through the team as both are established and in line with business growth.

Candidate Skills and Experience:

1. Strategic approach, with leadership experience or ready to step into a leadership role
2. Can deliver engaging and effective training content and measurable outcomes, driving continuous improvement
3. Solutions focused, adapting to challenges by identifying requirements and leading change
4. Capable of building a business case and delivering agreed projects on time and on budget
5. Able to lead and train colleagues and build an effective team within Alacer's people-first culture
6. Demonstrated ability to engage successfully with customer contacts at all levels of an organisation
7. Able to identify customer training needs and plan projects to ensure they are met
8. Experience in reviewing and updating training processes and building a scalable blended learning solution
9. Able to generate buy-in, taking colleagues and customers through change
10. Previous hospitality experience will help with audience credibility and understanding of learner needs
11. Full UK driving license with the ability to travel to customer sites around the UK.

About the Package:

1. Competitive salary (£40k+, depending on experience)
2. Working times are Monday to Friday 8.30am - 5.00pm with 25 days annual leave (not including Bank Holidays)
3. Monthly car allowance and option of salary sacrifice EV scheme and free workplace car charging
4. Paid business mileage and company credit card for work-related travel expenses
5. Company paid cashback healthcare scheme and mobile