Software Trainer - SaaS Scale-Up

BlueOptima; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join a dynamic and innovative team at a leading software optimization company as a Technical Trainer. In this pivotal role, you will empower B2B clients by delivering tailored training sessions that enhance user adoption of BlueOptima's products. Collaborating with cross-functional teams, you will create impactful training materials and foster a deep understanding of software engineering tools. This position not only offers the chance to make a significant impact on client success but also provides opportunities for rapid career growth in a supportive and creative environment. If you're passionate about technology and training, this is the perfect role for you!

Benefits

32 days of holidays

Work from Home Equipment allowance

Flexible Work from Home

12 Weeks Paid Maternity and Paternity Leave

Pet friendly office

Sponsored Learning Opportunities

Cycle2work scheme

Team Socials

Annual Leave purchase

Qualifications

• 3-4 years of technical training experience for B2B clients.
• Proficient in English with excellent communication skills.
• Degree in STEM fields with knowledge of SDLC.

Responsibilities

• Develop and customize training plans for users.
• Facilitate onboarding and training for various user levels.
• Monitor user engagement and adapt training as needed.

Skills

Excellent Communication

Client Training Experience

Adaptability and Cultural Awareness

Technical Training Expertise

Project Management Skills

Education

Degree in STEM fields

Tools

Learning Management Systems (LMS)

Digital Training Platforms

Job description

Company Description

BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers.

Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company.

We are a global organisation with headquarters in London and additional offices in India, Mexico and the US. We are made up of 110 individuals from more than 20 different countries.

Location: London

Job Description

We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client-facing teams to train and onboard new users to BlueOptima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima’s tools into their day-to-day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima.

Responsibilities and Tasks:

• Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams.
• Track and manage pre-training actions (such as user creation, access management, invitations, personalized campaigns, etc.), and post-training actions (such as monitor user adoption, ensure that onboarding objectives are met, etc.).
• Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
• Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
• Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
• Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.
• Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
• Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
• Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.

Qualifications:

• Excellent Communication: Proficient in English, with outstanding written and verbal communication skills.
• Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA.
• Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers.
• STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC).
• Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas.
• Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery.
• Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams.

Good to have:

• Additional Languages: Proficiency in other languages is a plus.
• Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
• Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products.
• Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.

Your career progression:

In BlueOptima, we strive to strengthen your skills, widen your scope of work and develop your career fast. For this role, you can expect to quickly build up your own team and gain more seniority and responsibility as the scope of your product increases.

Additional Information

Why join our team?

• Global team with a creative, innovative and welcoming mindset.
• Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
• Freedom to create your own success story in a high performance environment.
• Training programs and Personal Development Plans for each employee.

Benefits:

• 32 days of holidays (including bank holidays)
• Work from Home Equipment allowance
• Flexible Work from Home - 2 days remote a week
• Flexible Work from Long Distance - 4 weeks a year
• 12 Weeks Paid Maternity and Paternity Leave
• Pet friendly office
• Sponsored Learning Opportunities
• Cycle2work scheme
• Team Socials
• Annual Leave purchase (up to 5 extra days).

Salary : £50-70K (depending on experience)