Software Support Technician

Jago Consultants; Brighton; On-site; GBP 26,000 - 30,000; Full time

Job summary

A well-established software company based in Brighton is seeking an intelligent and motivated Software Support Technician to join their support team. The role requires problem-solving skills, collaboration with the development team, and the ability to work independently. The right candidate will have relevant experience and a degree in a related field.

Qualifications

• Experience in a similar support role is mandatory.
• Must be enthusiastic about problem-solving.
• Degree or equivalent qualification in relevant fields is necessary.

Responsibilities

• Receive and log customer support calls and emails.
• Research and resolve customer issues independently.
• Conduct software testing and quality assurance tasks.

Skills

Problem-solving

Communication

Organisation

Enthusiasm

Education

Degree or equivalent in Information Technology, Sciences or similar

Strong Maths & Science GCSEs

Job description

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Software Support Technician required in Brighton. My client is a well established Software company providing specialist manufacturing software – they are now seeking an intelligent and motivated individual to join their existing support team.

The right applicant must enjoy problem-solving, have a willingness to learn and be enthusiastic. This position requires working independently to solve customer support issues, operating close,y with other members of the support department and liaising with the development team.

Position Overview

• Receive incoming support calls and emails directly from customers
• Meticulous logging of all customer calls
• Conduct research to reproduce and resolve customer issues
• Completing various projects as assigned
• Escalation and reproduction of technical issues for the development team
• Software testing, QA tasks and Technical documentation

Position Requirements

• Experience in a similar support role
• Enthusiasm for problem-solving
• Must have strong Maths & Science GCSES
• Degree or equivalent in Information Technology, Sciences or similar
• Ability to be productive without supervision
• Good communication and organisation skills
• Driving License preferred

Position Remuneration

• Monday to Friday 9am – 5:30pm
• Salary £26 000 – 30,000 Dependant on experience