Software Support Technician

TN United Kingdom; Brighton; On-site; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking a Software Support Technician to join their dynamic support team in Brighton. This role is perfect for an enthusiastic individual who enjoys problem-solving and is eager to learn. The position involves receiving customer support inquiries, meticulously logging calls, and collaborating closely with the development team. Candidates should possess a strong background in Maths and Science, along with a degree in IT or a related field. If you're looking for an opportunity to grow in a supportive environment, this could be the perfect fit for you.

Qualifications

• Experience in a similar support role is essential.
• Strong Maths & Science GCSEs required.

Responsibilities

• Receive and log incoming support calls and emails from customers.
• Conduct research to reproduce and resolve customer issues.

Skills

Problem-solving

Communication Skills

Organizational Skills

Education

GCSEs in Maths & Science

Degree in Information Technology or Sciences

Job description

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Software Support Technician required in Brighton. My client is a well established Software company providing specialist manufacturing software – they are now seeking an intelligent and motivated individual to join their existing support team.

The right applicant must enjoy problem-solving, have a willingness to learn and be enthusiastic. This position requires working independently to solve customer support issues, operating close,y with other members of the support department and liaising with the development team.

Position Overview

• Receive incoming support calls and emails directly from customers
• Meticulous logging of all customer calls
• Conduct research to reproduce and resolve customer issues
• Completing various projects as assigned
• Escalation and reproduction of technical issues for the development team
• Software testing, QA tasks and Technical documentation

Position Requirements

• Experience in a similar support role
• Enthusiasm for problem-solving
• Must have strong Maths & Science GCSES
• Degree or equivalent in Information Technology, Sciences or similar
• Ability to be productive without supervision
• Good communication and organisation skills
• Driving License preferred

Position Remuneration

• Monday to Friday 9am – 5:30pm
• Salary £26 000 – 30,000 Dependant on experience