Software Support Engineer

Reed; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in the UK is seeking a Software Support Engineer to resolve data and code issues and provide support to users. This position offers a competitive salary, a supportive workplace culture, and opportunities for professional growth. Ideal candidates are passionate about technology and possess strong analytical and problem-solving skills.

Benefits

Health insurance

Pension

Life insurance

Gym contribution

Travel allowance

25 days holiday plus additional discretionary days

Qualifications

• Experience within a similar role.
• Familiarity with cloud environments.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Resolve data and code issues for new customers.
• Troubleshoot and resolve support ticket bugs.
• Provide technical guidance and training to 1st Line Support.

Skills

Problem-solving

Analytical skills

Communication skills

Tools

APIs

Cloud environments

JSON

XML

Job description

To apply for this role you must be fully eligible to work in the UK and be able to travel into the office on occasion

Are you passionate about technology and eager to make a real impact? Join our dynamic team as a Software Support Engineer and help us revolutionize employee communication!

The Company

We are on a mission to simplify and enhance the way organizations engage with their employees. Our innovative solutions cut through the noise, inspire action, and put people at the heart of everything we do. We pride ourselves on our amazing workplace culture, where your voice is heard, and your growth is supported.

Responsibilities

• Resolve data and code issues for new customers
• Analyse, identify, and fix software bugs reported by users or detected through monitoring.
• Troubleshoot and resolve support ticket bugs to ensure optimal performance and user satisfaction.
• Monitor support ticket queues and address incidents according to SLAs.
• Develop and implement solutions for recurring issues to improve system reliability and efficiency.
• Provide technical guidance and training to 1st Line Support.
• Document solutions and processes to enhance knowledge sharing and support efficiency.
• Stay updated with industry best practices and emerging technologies through training and certifications.

Qualifications

• Experience within a similar role
• Familiarity with cloud environments
• Experience with APIs, JSON, and XML
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

• Competitive salary and benefits package.
• 25 days holiday plus additional discretionary days.
• Health insurance, pension, and life insurance.
• Gym contribution and travel allowance.
• Engaging social events and a supportive workplace culture.
• Opportunities for professional growth and development.

If you are interested in this role, please apply!