Software Support Engineer

TN United Kingdom; Aberdeen City; On-site; GBP 80,000 - 100,000; Full time

Job description

We are looking for a Software Support Engineer to join our Elements Software team at Vaisala in Aberdeen, UK. Join us and be part of our skilled team developing and supporting safety-critical environmental monitoring systems that deliver reliable data for offshore, renewable energy, and maritime industries.

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Vaisala is recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2025 study.

Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

What’s your role?

You will be part of our Elements team of six software professionals, formerly part of Nevis Technology and now integrated into Vaisala. Together with the team, you will have an excellent opportunity to set up, maintain and troubleshoot Elements systems for our growing global customer base. In this role you will be working in close co-operation with software and project engineers, sales teams and software end users. You will report to Product & Development Manager, Software.

You’ll be a technical problem solver whose responsibilities will include:

• Investigating software, sensors and data issues reported by clients
• Remotely accessing offshore systems to deploy fixes
• Becoming proficient in working with our software’s XML configuration files to build new systems which meet unique customer requirements
• Assisting our project engineers and customers with server operating system and hardware setup
• Planning and executing robust system tests
• Communicating directly with clients and colleagues via phone, email, and in person
• Analyzing datasets in Excel

What will you bring?

• Strong analytical and problem-solving skills
• Attention to detail and the ability to manage multiple priorities effectively
• The ability to work independently while using time efficiently
• Professional communication skills to interact with clients and colleagues
• Familiarity with XML, JSON, REST concepts, SQL and serial communications
• Any existing experience in TypeScript, Node.js or AWS is advantageous but not essential
• Some experience of data analysis would be valuable

Ready to take every measure for the planet? Apply at the latest on April 22, 2025 via the application form.