Software Support Coordinator | CK Group

CK Group; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A medical diagnostics company in Gateshead is seeking a Software Support Coordinator to provide software and IT support, manage customer installations, and ensure high standards in software and hardware implementation. The ideal candidate has a degree in computer science, strong technical skills across multiple operating systems, and experience in networking concepts. This role offers daytime working hours and the chance to work across the UK.

Qualifications

• HNC/HND/Degree or equivalent in computer science or related field.
• Strong knowledge of Windows, MacOS, and Linux operating systems.
• Experience with networking concepts such as TCP/IP, DNS, VPN, Wi-Fi.
• Knowledge of database setup and maintenance (Microsoft SQL / Access).
• Familiarity with MS Dynamics, MS Active Directory, Office 365, and cloud platforms.
• Understanding of LIMS setup and communication protocols.
• Cybersecurity knowledge is desirable but not essential.

Responsibilities

• Support for customers and distributors, acting as a primary point of contact.
• Providing software and IT support to various departments.
• Creating, maintaining, and updating training materials.
• Supporting sales and marketing activities.
• Delivering technical knowledge and practical skills, including installation and customer configuration.
• Handling complaints and technical issues.
• Participating in continuous product development and evaluation.

Skills

Customer installation and support

Software and IT support

Technical knowledge

Problem-solving

Knowledge of Windows, MacOS, and Linux

Networking concepts (TCP/IP, DNS, VPN)

Database maintenance (SQL/Access)

Familiarity with MS Dynamics and cloud platforms

Cybersecurity knowledge

Education

HNC/HND/Degree in computer science or related field

Tools

MS Dynamics

Office 365

Job description

Job Title: Software Support Coordinator

Employer: CK Group

Location: Tyne And Wear, United Kingdom

Employment Type: Permanent

Reference Number: 0f94cc8c-d672-5f31-9ff8-b28e59ff3ebd

Job Details:

CK Group is recruiting for a Software Support Coordinator on behalf of a medical diagnostic company. The role is based at their site in Gateshead and offers Mon-Fri daytime working hours.

The Role:

This role involves ensuring all software and hardware used is designed, tested, and implemented to the highest standards. It includes customer installation, configuration, and support, with occasional travel across the UK.

Responsibilities:

• Support for customers and distributors, acting as a primary point of contact.
• Providing software and IT support to various departments.
• Creating, maintaining, and updating training materials.
• Supporting sales and marketing activities.
• Delivering technical knowledge and practical skills, including installation and customer configuration.
• Handling complaints and technical issues, logging, monitoring, and resolving them.
• Participating in continuous product development and evaluation.

Your Background:

• HNC/HND/Degree or equivalent in computer science or related field.
• Strong knowledge of Windows, MacOS, and Linux operating systems.
• Experience with networking concepts such as TCP/IP, DNS, VPN, Wi-Fi.
• Knowledge of database setup and maintenance (Microsoft SQL / Access).
• Familiarity with MS Dynamics, MS Active Directory, Office 365, and cloud platforms.
• Understanding of LIMS setup and communication protocols.
• Cybersecurity knowledge is desirable but not essential.

Application:

Applicants must have the right to work in the UK. Please include the job reference in all correspondence.

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