Software Support Coordinator

CK Group; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A medical diagnostics company in Gateshead seeks a Software Support Coordinator to provide customer and distributor support, ensuring high standards for software and hardware. Candidates should have a related degree and strong knowledge of Windows, MacOS, Linux, and networking concepts. The position involves both technical support and engagement in product development.

Qualifications

• Entitlement to work in the UK is essential.
• Experience with customer support is valuable.

Responsibilities

• Provide customer and distributor support as a point of contact.
• Offer software support to internal departments.
• Curate and maintain training materials.
• Support sales and marketing with technical knowledge.
• Log and update complaints and technical support issues.
• Engage in continuous product development.

Skills

Strong knowledge of Windows operating systems

Strong knowledge of MacOS

Strong knowledge of Linux operating systems

Experience with networking concepts (TCP/IP, DNS, VPN, Wi-Fi)

Working knowledge of database setup and maintenance (Microsoft SQL / Access)

Familiarity with MS Dynamics

Familiarity with MS Active Directory

Familiarity with Office 365

Understanding of LIMS setup and communication protocols

Experience in cybersecurity essentials

Education

HNC/HND/Degree in computer science or a related field

Job description

CK Group are recruiting for a Software Support Coordinator, on behalf of a medical diagnostic company. This role will be based at their site in Gateshead, and is a permanent role with Mon-Fri day time working hours.

The Role:

The purpose of this role is to ensure all software and hardware used is designed, tested, and implemented to the highest standards.

The role involves customer installation, configuration, and support with occasional travel throughout the UK.

Responsibilities:

• Customer and distributor support, act as a forward-facing point of contact for customers and business partners.
• Software support, providing software and IT support to departments.
• Produce, maintain, and curate training materials.
• Actively support the sales and marketing department.
• Deliver technical knowledge and practical skills in a forward-facing capacity.
  • Installation and set up.
  • Customer configuration.
• Actively support with complaints and technical support.
  • Log, monitor, update, and resolve complaints.
  • Internal, customer, and distributor support.
• Engage in continuous product development - continuous evaluation of all product lines.

Your Background:

• HNC/HND/Degree or equivalent in computer science or a related field.
• Strong knowledge of Windows, MacOS, and Linux operating systems.
• Experience with networking concepts (TCP/IP, DNS, VPN, Wi-Fi).
• Working knowledge of database setup and maintenance (Microsoft SQL / Access).
• Familiarity with MS Dynamics, MS Active Directory, Office 365, and cloud platforms.
• Understanding of LIMS setup and communication protocols.
• Experience in cybersecurity essentials is desirable but not essential.

Apply:

It is essential that all applicants hold entitlement to work in the UK. Please quote job reference 145 421 in all correspondence.

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