Software Support Consultant

In Technology Group; United Kingdom; Hybrid; GBP 27,000 - 34,000; Full time

Job summary

A leading software company in Doncaster seeks a Junior Software Support Consultant. This role offers the chance to manage help desk queries, assist with product testing, and support software implementation. Ideal for individuals passionate about technology with a strong grasp of Microsoft Azure looking to advance their careers in a supportive environment.

Benefits

Flexible hybrid working

Real progression and training opportunities

Exposure to modern technologies

Friendly, supportive team culture

Qualifications

• Hands-on experience with Microsoft Azure in cloud-hosted environments.
• Ability to manage multiple priorities and work independently.
• Proven strong communication and interpersonal skills.

Responsibilities

• Handle and resolve inbound support requests via the help desk.
• Perform functional and regression testing of software products.
• Liaise with the development team to report bugs and suggest improvements.

Skills

Microsoft Azure

Communication

Interpersonal Skills

Organizational Skills

Proactive Mindset

Job description

Role: Junior Software Support Consultant
Location: Doncaster (Hybrid Working Available)
Salary: 27,000 - 34,000

I'm working with a well-established and growing software business based in Doncaster, currently seeking a Junior Software Support Consultant to join their UK team.

This is an excellent opportunity for someone with a passion for technology and a solid understanding of Microsoft Azure, who's looking to grow their career in software support, implementation, and testing.

The Role:

This position will see you become an integral part of the support and implementation team. You'll manage incoming help desk queries, assist with product testing, work closely with developers, and help deliver software solutions to clients.

• The role offers genuine development opportunities, mentorship, and the chance to build a long-term career within a collaborative and forward-thinking environment.

Key Responsibilities:

• Handle and resolve inbound support requests via the help desk
• Perform functional and regression testing of software products
• Liaise with the development team to report bugs and suggest improvements
• Support the delivery of software implementations and client onboarding
• Contribute to internal documentation and user guides

Requirmetns :

• Hands-on experience with Microsoft Azure, particularly in cloud-hosted environments (e.g. Azure AD, App Services)
• Strong communication and interpersonal skills
• Organised, detail-focused, and able to manage multiple priorities
• A proactive mindset and willingness to learn
• Comfortable working both independently and within a team

Desirable (but not essential):

• Previous experience in a technical support, QA/testing, or software implementation role
• Familiarity with help desk or ticketing tools (e.g. Jira, Zendesk)
• Basic knowledge of SQL or scripting

What's on Offer:

• Competitive salary, based on experience
• Flexible hybrid working (Doncaster HQ)
• Friendly, supportive team culture
• Real progression and training opportunities
• Exposure to modern technologies in a dynamic business setting

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.