Software Support Consultant

TN United Kingdom; London; Remote; GBP 27,000 - 35,000; Full time

Job summary

An established industry player in project management software is on the lookout for a dedicated Software Support Consultant. In this fully remote role, you'll be an integral part of the customer support team, delivering exceptional technical assistance and ensuring customer satisfaction. Your responsibilities will include resolving product-related issues, acting as the main point of contact for clients, and relaying valuable feedback to enhance product quality. This position offers a chance for career growth in a dynamic environment, making it perfect for those passionate about technology and customer service.

Benefits

private medical

pension scheme (5%)

life assurance

10% bonus

Qualifications

• Experience in a technical/software support role.
• Strong organizational skills and adaptability.

Responsibilities

• Resolve issues related to product functionality and system configuration.
• Serve as the primary support liaison between company and customers.
• Convey customer feedback to product development teams.

Skills

Software Support Consultant

customer support

SaaS

Project Management

helpdesk

Job description

Software Support Consultant

IT Jobs London, England £27,000 - £35,000 per annum Permanent

Key Skills: Software Support Consultant, customer support, SaaS, Project Management, helpdesk

Location: Home based – UK (hours Mon – Fri 11:30am – 7:30pm)

Salary: Circa £27,000 – £35,000 + 10% bonus, private medical, pension scheme (5%), life assurance

Role Overview: We are seeking an experienced Software Support Consultant to join a leading provider of award-winning Project Management software. You will be part of the customer support team, delivering exceptional technical support and customer service.

Responsibilities include:

1. Resolving issues related to product functionality, system configuration/setup, bugs, and enhancements.
2. Serving as the primary support liaison between the company and customers.
3. Conveying customer feedback to product development and quality assurance teams.

This is a fully remote role with working hours from 11:30am to 7:30pm, Monday to Friday. The ideal candidate will have previous experience in a technical/software support role, with a flexible, adaptable attitude, and excellent organizational skills.

This opportunity offers career growth within a dynamic and expanding company. Interested candidates are encouraged to click 'Apply Now' for more details.