Software Support Consultant

System Recruitment Limited; Birmingham; Remote; GBP 27,000 - 35,000; Full time

Job summary

A leading supplier of award-winning Project Management software seeks a Software Support Consultant to join their team. This role involves providing exceptional customer service and addressing product queries while working remotely. Ideal candidates have experience in software support and strong problem-solving skills.

Benefits

10% bonus

Private medical

Pension scheme (5%)

Life assurance

Qualifications

• Previous experience in a technical/software support role.
• Passion for delivering exceptional customer service and support.
• Flexible, adaptable, and excellent organization/time management skills.

Responsibilities

• Resolving issues in product functionality, system configuration/setup, and bugs/enhancements.
• Serving as primary support liaison between company and customer.
• Conveying customer feedback to product development and quality assurance.

Skills

Software Support Consultant

Customer Support

SaaS

Project Management

Helpdesk

Job description

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IT Jobs Birmingham, England £27000 - £35000 per annum Permanent Apply Now

Software Support Consultant

A leading supplier of award-winning Project Management software have an immediate requirement for a Software support Consultant to join the customer support team.

Key Skills: Software Support Consultant, customer support, SaaS, Project Management, helpdesk

Location: Home based – UK (hours Mon – Fri 11:30am – 7:30pm)

Salary: Circa £27,000 – £35,000 10% bonus private medical, pension scheme (5%), life assurance

As Software Support Consultant you will have previous experience of working within a technical/software support role and have a passion for delivering exceptional customer service and support.

This is a fully remote role (working from home) and the hours are 11:30am to 7:30pm (Mon – Fri).

As Software Support Consultant you will have a flexible and adaptable attitude and excellent organisation/time management skills.

Your role will include:

* Resolving issues in the areas of product functionality, system configuration/setup, and bugs/enhancements.
* Serving as primary support liaison between company and customer.
* Conveying customer feedback to product development and quality assurance staff as appropriate

This is a fantastic opportunity to join a growing company and be part of growing team with career opportunities.

Please click apply now for more details.