Software Support Analyst – external customers

TN United Kingdom; Manchester; On-site; GBP 32,000; Full time

Job summary

An established industry player is seeking a Software Support Analyst to provide top-notch application support for enterprise software solutions. This role involves engaging with external clients, delivering 1st to 3rd line support, and implementing software solutions. The ideal candidate will possess strong SQL Server and T-SQL skills, along with experience in customer support environments. With comprehensive training and certifications provided, this is an excellent opportunity for those looking to advance their career in a dynamic and supportive setting. Join a team dedicated to excellence and client satisfaction in the heart of Manchester.

Qualifications

• Experience in application/software support and customer support roles.
• Proficiency in SQL Server, T-SQL, scripting, and database interrogation.

Responsibilities

• Provide application support for enterprise software, including ERP and SQL Server.
• Handle 1st to 3rd line support and software implementation.

Skills

Application/software support

Customer support

Call logging

Enterprise software environments

SQL Server

T-SQL

Scripting

Database interrogation

Remote software implementation

Onsite software implementation

Programming concepts

Strong communication skills

Job description

Social network you want to login/join with:

Software Support Analyst – external customers, Manchester

Client:

Ascent People

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b622e90fb540

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Description

The role involves providing application support for enterprise software, including ERP, SQL Server, and T-SQL. The candidate will handle 1st to 3rd line support, software implementation, and solution architecture, supporting external clients. The position offers a salary of 32K and is based in Leicestershire, with full training and certifications provided.

Skills required include:

• Experience in application/software support and customer support roles
• Experience with call logging and support issues across 1st to 3rd line
• Experience with enterprise, CRM, or financial software environments
• Proficiency in SQL Server, T-SQL, scripting, and database interrogation
• Experience with remote and onsite software implementation
• Understanding of programming concepts
• Strong communication skills

The role requires passing a thorough screening due to client confidentiality and security requirements.