Software Support Analyst

Jersey Electricity Plc; Warrington; Hybrid; GBP 51,000; Full time

Job summary

A leading utilities company is seeking a Software Support Analyst to manage and analyze the software support budget. This role involves maintaining accurate financial data sets and producing reports to support decision-making processes. The ideal candidate should have strong analytical skills and experience with relevant tools like Excel and Tableau. The position is full-time and offers hybrid working options.

Benefits

Generous annual leave package

Competitive pension scheme

Performance-related bonus

Comprehensive healthcare plan

Gym and wellness discounts

Employee Assistance Plan

Flexible benefits

Qualifications

• Ability to reconcile financial data.
• Understanding of technology services processes.
• Experience with reporting and data analysis.

Responsibilities

• Support the Technology Governance Manager.
• Maintain data sets for software support budget.
• Perform analysis on financial data.

Skills

Financial analysis

Data management

Excel

SAP

Tableau

Job description

Salary - £50,480.00
Work Type - Hybrid
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

As software support analyst you will support the Technology Governance Manager in the administration and analysis of the Software support and maintenance budget

Maintaining correct, reliable and complete data sets, to agreed quality standards, ensuring that financial performance is up to date and accurate at all times

Accountabilities & Responsibilities

• Collect, maintain and track financial and contractual data to administer the software support and maintenance budget. Performing analysis on the Software support and maintenance budget e.g. spend to date, categories, risk and efficiencies to provide trend analysis, and alternative versions of data.
• Reconcile financial trackers to actual and committed spend in SAP and produce reliable and accurate reports including month end, quarterly, ad-hoc using Excel, PowerPoint and Tableau to meet a variety of needs, suitable for senior management and to support decision making.
• Knowledge of commercial and Technology services processes to understand terminology, use and implications of software products, licenses and support models and internal financial management and budget setting processes, i.e. differences between capex and opex management, the internal control manual governance and approval routes.
• Liaise with internal SMEs to justify business need for spend, impact and implications on the software support and maintenance budget.
• Manage general queries and requests, report generation and data analysis, escalating as appropriate and provide guidance, support and advice to internal customers and own team on software support and maintenance budget processes.