Software Sales Representative

Analytical Services International Ltd; Nuneaton; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a dynamic Technical Sales Representative to join their rapidly expanding team. This role focuses on driving growth for their LIMA Forensic Case Management software, targeting diverse sectors including legal and corporate clients. You will engage with clients to understand their needs, deliver tailored solutions, and provide exceptional support. The position offers a competitive salary and attractive commissions, along with the opportunity to shape the future of case management software solutions. If you're passionate about technology and sales, this is the perfect opportunity to make a significant impact.

Benefits

Company Pension

Healthcare Benefits

Life Insurance (3x salary)

Free On-Site Parking

Flexible Working

Employee Recognition Awards

Employee Referral Scheme

Regular Social Events

Qualifications

• 2-3 years’ experience in technical support or sales, preferably in software.
• Familiarity with case management software is a strong advantage.

Responsibilities

• Identify and secure new clients across legal, corporate, and law enforcement sectors.
• Provide first-line technical support and assist with software installations.

Skills

Technical Sales

Consultative Selling

Technical Troubleshooting

Communication Skills

Negotiation Skills

Problem-Solving Skills

CRM Systems (Hubspot)

Education

Experience in Technical Support or Sales

Familiarity with Case Management Software

Experience in Forensic or Law Enforcement Sector

Tools

Microsoft Teams

Support Portal

Job description

The Company

The Forensic Access Group (incorporating Forensic Access, IntaForensics, Alecto Forensics, Analytical Services International, and Forensic Testing Services) is a leading provider of forensic science services to the Criminal Justice System.

IntaForensics, a leader in digital forensics, cybersecurity, and e-Discovery services, offers a comprehensive suite of forensic and investigative expertise trusted by clients across law enforcement, legal, and corporate sectors. We empower organizations to manage digital evidence, ensure compliance, and resolve disputes efficiently.

We are expanding rapidly and seeking an experienced Technical Sales Representative to support our existing Lima Forensic Case Management software team in delivering innovative solutions to government agencies and corporate clients.

The Location

Hybrid. Based in Nuneaton, Warwickshire.

The Position

During a period of growth at Forensic Access Group, we are hiring a Software Sales Representative to drive growth for LIMA Forensic Case Management Software, targeting legal, corporate, and public sector clients, ensuring client satisfaction. The role offers a competitive salary, attractive commissions, and the opportunity to shape the future of case management software solutions in the market.

Key Responsibilities

Sales and Customer Support:

• Identify, qualify, and secure new clients across target sectors, including legal, corporate, and law enforcement. Prepare client proposals, respond to queries, and follow up on opportunities.
• Engage with clients to understand their requirements, deliver user training (remote and on-site), and conduct product demonstrations.
• Build and maintain long-term relationships with clients to foster trust, encourage repeat business, and gather feedback for product improvement.
• Manage documentation related to client interactions, training materials, and support processes.

Technical Support & Implementation:

• Provide first-line technical support via support portal, Microsoft Teams, or onsite visits, escalating issues when necessary.
• Assist with software installations and implementations remotely or in person.
• Respond promptly to client queries and support tickets.

Collaboration:

• Work closely with technical teams to ensure seamless delivery and client satisfaction.
• Collaborate with the Product Owner, Software Development, and IT teams to support product development.
• Stay informed about industry developments, competitors, and emerging technologies.
• Support tender and bid writing as needed.

What We’re Looking For

• 2-3 years’ experience in technical support or technical sales, preferably in software or technology.
• Familiarity with case management software is a strong advantage.
• Strong consultative selling skills to understand complex client needs and deliver tailored solutions.
• Technical troubleshooting and problem-solving skills; quick learner of new software.
• Excellent communication, negotiation, and presentation skills; ability to multitask.
• Highly organized, self-motivated, capable of working remotely or onsite.
• Experience with CRM systems, preferably Hubspot.
• Experience in the forensic or law enforcement sector is desirable.

Company Benefits:

We support career growth and work-life balance, maintaining a small company culture where all team members are valued and have access to management, including the CEO who is onsite regularly.

• Company pension
• Healthcare benefits, including employee assistance program and 24-hour GP line
• Life insurance (3x salary)
• Free on-site parking
• Flexible working
• Employee recognition and long service awards
• Employee referral scheme
• Regular social events

What Happens Next

We prioritize our people. After a successful application, shortlisted candidates will be invited to meet the team at our offices. We value individuals as the key to our success and want you to be excited about joining us.

Please note: Due to the role's nature, applicants must pass a DBS check and be able to pass SC/NVVP3 security clearance, requiring residency in the UK for at least 5 consecutive years.