Software/QA Tester - Tilt

2151GB00 Tilt Services Limited; United Kingdom; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Job summary

Howden is seeking a Software/QA Tester to run end-to-end UAT across the Tilt quote and buy journey, AI-powered features, and policy workflows. The role is fully remote in the UK, with strong emphasis on test automation and cross-functional collaboration.

You will craft test packs, log defects with steps, and work closely with underwriters, developers and delivery leads to ensure quality releases and compliant customer communications.

Qualifications

• Essential proven experience in software or QA testing with a solid grasp of UAT process and structured test case design.
• Ability to write bug reports that a developer can act on without back-and-forth.
• Methodical and detail-focused, able to repeat the same journey multiple ways to uncover issues.
• Good communicator, able to work directly with underwriters, developers and delivery leads.
• Experience building, deploying or using test automation.
• Familiarity with testing within insurance or insurtech and with Acturis or similar broking platforms.
• Exposure to testing AI-powered or conversational product journeys.

Responsibilities

• Run structured UAT on change activities with the tech stack, creating test packs, executing tests and reporting issues.
• Test AI-powered applications (quoting app, chat) and the Tilt App before releases across devices and OS versions.
• Verify website changes, CMS publishing, responsiveness, accessibility and A/B variant testing.
• Validate policy transactions and back-office mappings to ensure front-end and policy admin system alignment.
• Confirm analytics/marketing tracking fires correctly after releases and that consent behavior is correct.

Skills

UAT testing

Bug reporting

Test case design

Communication

Remote work

Automation testing

AI testing

Azure DevOps

Education

ISTQB Foundation level

Tools

Azure DevOps

Acturis

QA testing tools

Job description

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

Software / QA Tester Insurance broking systems: quote and buy, product launches, AI‑powered quoting Contract type Full time permanent contract Duration / hours Full time permanent contract Location Remote (UK)

What you’ll be doing

Running structured UAT on all change activities with the tech stack, including creation of test packs, testing, and reporting on issues. This will include: the Tilt quote and buy journey ahead of releases, insurer scheme activations, and rating or rule changes. new and changed product journeys across our product lines (Tradesman/T&PP, Property Owners, PI and Commercial Vehicle) on every release. AI‑powered applications (quoting app, chat) the Tilt App, including new features, the registration and onboarding journey, and checks across devices and OS versions, through its test environment before features go live. website changes as they're released, including CMS publishing and deployment, responsive rendering, page speed, accessibility, and A/B variant testing. policy transactions (Mid term adjustments, Renewals) testing across the end‑to‑end process, and back‑office mapping checks to confirm what's entered front‑end lands correctly in our policy administration system. customer communications (renewals and other lifecycle comms) across email clients and devices, including that the right message reaches the right customer at the right time, and that it's suppressed correctly when it should be (for example cancelled, lapsed, or already renewed). validating that analytics and marketing tracking (for example GA4, Meta and TikTok) fires correctly after each release, including consent behaviour. payment and servicing journeys, including card and digital wallet payments, payment widget rendering, MTA/refund/cancellation/auto‑renewal paths, and Direct Debit setup. how our systems behave when insurer or third‑party APIs are slow, unavailable or return unexpected data, plus regression checks after fixes and environment changes (Dev, Test, Prod). undefined Logging clear, reproducible defects with steps, screenshots and version references, and tracking them through to resolution with the tech and API teams. Working with customer experience, underwriting, trading and delivery colleagues to understand expected behaviour before testing against it. Keeping test evidence and sign‑off notes organised so releases have a clear audit trail, including for Consumer Duty requirements.

What we’re looking for

Essential Proven experience in software or QA testing, with a solid grasp of UAT process and structured test case design. Comfortable writing bug reports that a developer can act on without back‑and‑forth. Methodical and detail‑focused, happy to repeat the same journey multiple ways to find what breaks it. Good communicator, able to work directly with underwriters, developers and delivery leads. Able to work effectively in a fully remote role: self‑organised, comfortable over Teams, and proactive about flagging issues rather than waiting to be asked. Experience building, deploying or using test automation. Desirable Experience testing within insurance or insurtech, ideally with Acturis or a similar broking platform. Familiarity with tracking work in Azure DevOps or a similar board/ticketing tool. Exposure to testing AI‑powered or conversational (chat‑based) product journeys. ISTQB certification (Foundation level or above). Not essential, but a reasonable marker of formal testing grounding.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond. Reasonable adjustments We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we’re a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner’s mindset is something that’s embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.