Software Project & Support Engineer

Xerox; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

Xerox is seeking a Project Manager for electronic document management software projects in the UK. The ideal candidate will have 2+ years in software delivery and support, strong communication skills, and a desire to grow into project management. Join a collaborative team that offers career progression, innovation opportunities, and a modern tech environment.

Benefits

Personalized development plans

12 dedicated training days per year

Support for certification relevant to your role

Clear career progression opportunities

Quarterly innovation days

Diverse project work

Qualifications

• 2+ years installing/delivering software solutions.
• Experience managing projects with external stakeholders.
• Exposure to EDM systems is desirable.

Responsibilities

• Manage projects and client communications.
• Install and deliver EDM solutions to time, budget, and quality.
• Troubleshoot software/database issues and provide support.

Skills

Software support

Project management

Communication

Analytical skills

Problem-solving

T-SQL

Database systems

Education

Microsoft certifications (e.g., AZ-204)

PRINCE2 or equivalent project management certification

Job description

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We specialise in electronic document management (EDM) – providing hardware, software, services, and expertise to help organisations reduce costs, improve efficiency, and operate more sustainably.

Role Purpose:

Support, deliver, and manage EDM software projects while training users and providing ongoing support. Ideal for someone with software/IT project experience looking to grow into project management.

Key Responsibilities:

• Manage projects and client communications
• Install and deliver EDM solutions to time, budget, and quality
• Train users and provide post-implementation support
• Troubleshoot software/database issues and perform root-cause analysis
• Maintain SLAs for support incidents
• Support pre-sales with solution design and quoting
• Identify improvements to delivery/support processes

Essential Skills & Experience:

• 2+ years installing/delivering software solutions
• 2+ years in software support roles
• Experience with T-SQL and database systems
• Experience managing projects with external stakeholders
• Strong communication, analytical, and problem-solving skills

Desirable:

• Microsoft certifications (e.g., AZ-204)
• Exposure to EDM systems
• PRINCE2 or equivalent project management certification
• Experience in software/IT project delivery
• Commercial awareness

What We Offer to New Team Members:

At Xerox, we’re committed to creating a workplace where our people can thrive professionally and personally. Here’s what you can expect when you join our team:

• Growth & Development
• Personalized development plans with weekly check-ins and quarterly reviews
• 12 days of dedicated training time per year
• Support for certifications relevant to your role
• Clear career progression with real examples of team members becoming managers, specialists, or switching roles

Innovation & Variety:

• Quarterly innovation days to explore your own projects
• Diverse project work across markets and sectors
• Modern tech stack with regular updates to the application

Team Culture:

• Collaborative, motivated, and friendly team
• Autonomy and influence, including:
• Setting your own goals
• Choosing tech tools
• Contributing to process decisions

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