Software Operations Manager

JR United Kingdom; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading public sector-focused organisation is seeking an experienced Software Operations Manager to join their digital transformation team. This role involves overseeing software services, ensuring operational excellence, and liaising with various teams to drive improvements in processes and transparency.

Qualifications

• Strong experience in software/tooling operations in large organisations.
• Knowledge of business management processes like procurement and reporting.
• Experience in agile environments desired.

Responsibilities

• Oversee day-to-day support of essential software tooling.
• Manage procurement and contract activities.
• Engage with stakeholders for alignment of software solutions.

Skills

Stakeholder engagement

Communication

Data analysis

Agile methodologies

Tools

Excel

Google Sheets

Job description

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Job Details

6 months contract initially - Inside IR35 - £400 - £500 Per day

SC Cleared (active clearance) - BPSS minimum required

About the Role

A leading public sector-focused organisation is seeking an experienced Software Operations Manager to join their digital transformation team. This is a key operational role focused on improving and maintaining the quality and performance of essential software services and tooling that support large-scale digital delivery.

You will be at the heart of ensuring that a range of software platforms (including cloud and SaaS products) are managed efficiently, securely, and in line with business needs. You will work closely with cross-functional teams—including technology, security, finance, procurement, and business operations—to support operational excellence, improve internal processes, and drive transparency across tooling and software usage.

Key Responsibilities

• Oversee the day-to-day operational support of essential software tooling (SaaS, cloud platforms, and installed tools).
• Act as a key point of contact for high-value and strategic software tooling (e.g., cloud infrastructure, development platforms).
• Support procurement and contract management activities, ensuring technical requirements are effectively communicated.
• Create and maintain reporting frameworks to support decision-making and transparency.
• Identify and mitigate risks related to software operations and procurement.
• Contribute to and review business cases to ensure they reflect best practices, strategic fit, and deliver measurable benefits.
• Engage with internal stakeholders and external suppliers to ensure software solutions align with organisational needs.
• Collaborate with finance and commercial teams to ensure accurate forecasting and budget alignment.

Ideal Candidate Profile

• Strong experience in software/tooling operations within large or complex organisations.
• Deep knowledge of business management processes including procurement, reporting, and planning.
• Proven ability to manage competing priorities and drive delivery through others.
• Skilled in stakeholder and supplier engagement, with strong communication skills.
• Experience in agile environments and digital transformation initiatives.
• Familiarity with public sector processes and standards is desirable.
• Strong technical and administrative capabilities (e.g., Excel or Google Sheets).
• Confident in using data to support decision-making and performance management.