Software IT Manager

Holt Recruitment; Poole; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading tech company in Poole is seeking a Software IT Manager to lead technical support and manage cross-functional teams. You will shape product roadmaps and ensure seamless communication between engineering and users. The ideal candidate has experience in embedded systems and is a problem-solver who thrives in dynamic environments. Apply now to be part of an innovative team making an impact worldwide.

Benefits

Interesting industry

Pension

Parking

Qualifications

• Led technical support for complex products, preferably in hardware and software.
• Deep understanding of embedded systems and engineering.
• Experience in managing ticketing systems and customer communication.

Responsibilities

• Shape the product roadmap based on user feedback.
• Connect development, QA, and manufacturing teams.
• Create product documentation and FAQs.
• Monitor product health and define KPIs.

Skills

Problem-solving

Technical support management

Communication

Documentation

Team leadership

Tools

Embedded systems

Arduino

Raspberry Pi

PHP

MariaDB

Linux

JIRA

Job description

• Rate: £400000 - £500000 per annum, Benefits: Interesting industry, pension, parking

Software IT Manager

Our client are a fabulous team of gadget-makers, sports lovers, and code wranglers building the future of athletic performance.

Their innovations blend hardware wizardry with clever software to help elite athletes (and regular folks aiming high) reach peak performance worldwide.

Think neon-lit training arenas, data dashboards, and instant feedback that actually mattersall built in-house by our passionate, diverse crew.

Software IT Manager means you are the Go-To Tech Maestro.
If you love to solve tough tech problems, herd cross-functional cats, and keep the wow factor high for our users, you might just be our clients next key playmaker.
This isnt your average product support job.

Youll be thenerve centerconnecting engineers, support, design, commercialbut also the calm in the storm when things get busy.

Youll help craft new versions of gear and keep the support machine running as they spread across the globe.

In short: they need someone who can juggle, problem-solve, strategize, and make it all look (almost) easy.

How Youll Make an Impact

- Shape the product roadmap:Figure out what users (and the market) really want by listening, researching, and translating needs into action plans.
- Tinker with cool electronics:Work with embedded systemsthink Arduinos, Raspberry Pi, and custom sensors.

Help turn what if? into it works!
- Bridge the hardware-software divide:Speak both engineer and user, aligning firmware whizzes and web wizards so everything works seamlessly together.
- Be the cross-team MVP:Connect development, QA, manufacturing, and more.

Keep communication flowing and quality high.
- Own support & escalation:Be an ace troubleshooter, building a global technical support framework that keeps customers (and the ops team) smiling.
- Keep the knowledge flowing:Create clear product docs, setup guides, and FAQs so even newest team members can sound like experts.
- Watch product health:Define and monitor KPIs, coordinate upgrades, and plan for what comes next (including gracefully retiring older units).

The Kind of Person You Are

- Born problem solver:Youve led technical support for complex products, preferably in electronics or gadgets that combine software and hardware.
- Tech confident:Deep grounding in embedded systems, electronics, and/or real-world engineering.
- Leader and listener:You know how to manage ticketing systems, handle out-of-hours calls (sometimes with coffee in hand), and communicate with humans on every team.
- Documentation whiz:You can explain a gnarly setup routine
- Ready for adventure:Some travel (UK + globally) to meet customers, help with installations, or fly the company flag at industry gigs.

Bonus Points If:

- Youve wrangled Arduinos, Atmel, Raspberry Pi, PHP, MariaDB, and Git repos before.
- You speak sports tech or have worked on IoT devices.
- You know your way around things like Linux servers, networking, and JIRA.

Benefits:

£40 - £50k DOE
Pension
Parking on Site
Cool Product

Ready to join a team where your impact will be felt on training grounds everywhere? Throw your hat in the ring and b part of something epic together!

Apply now directly or get in touch

[e-mail]

• Rate: £400000 - £500000 per annum, Benefits: Interesting industry, pension, parking