Software Implementation Consultant

JR United Kingdom; Paisley; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company seeks a Software Implementation Consultant in Paisley to deliver technical support and implement software solutions for clients. The role requires strong technical knowledge, the ability to solve problems and deliver exceptional service while working closely with clients' teams to ensure successful implementations.

Qualifications

• At least 3 years’ experience in a similar role.
• Experience with server and desktop operating systems.
• Flexible approach to working hours.

Responsibilities

• Provide expert technical support during software implementations.
• Log, investigate, and resolve client issues.
• Deliver training sessions to clients’ teams.

Skills

SQL Server capability

Technical support

Problem-solving

Customer service

Job description

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Software Implementation Consultant, paisley

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Client:

Cactus Search

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Are you an experienced IT professional with a passion for delivering exceptional service and driving business growth? Join our clients team and play a vital role in supporting their global customers and implementing cutting-edge solutions.

This is a Hybrid role where you will be required to work onsite in Glasgow 1 day a week with the remaining 4 at home. Sponsorship is not offered for this role, only applicants within a commutable distance to Glasgow will be considered.

About the Role

Our clients support team provides first and second-level assistance to international clients, while their professional services team manages the implementation of a specific SaaS product, both remotely and on-site in the UK and abroad. This is a technical role that also requires a commercial mindset, focusing on understanding customer needs and delivering exceptional results and identify new business opportunities.

Key Responsibilities

• Provide expert technical support during the software implementation process.
• Log, investigate, and resolve client issues promptly and effectively.
• Become a subject matter expert on our clients products.
• Prepare accurate and comprehensive project and technical documentation.
• Implement and maintain a robust project methodology and process across the organisation.
• Deliver training sessions to clients’ technical teams and end users.
• Proactively solve problems, thinking on your feet to resolve customer challenges.

Experience

• At least 3 years’ experience in a similar role
• Experience with server and desktop operating systems and hardware, as well as SQL Server capability
• Flexible approach to working hours
• Experience in the contact centre environment, either technically or operationally