Software Engineer, SRE

bet365; Stoke-on-Trent; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

bet365 is seeking a Site Reliability Engineer to enhance reliability, observability and performance across critical systems. You will treat reliability as a software problem, instrument services, and improve logging and telemetry while applying AI-driven telemetry to reduce toil.

The role emphasizes collaboration across functions, development lifecycles, and continuous improvement, with a hybrid work-from-home policy for eligible staff.

Qualifications

• Knowledge of modern software development lifecycles.
• Strong SRE principles and SLI/SLO creation for reliability.
• Familiarity with observability tools: Splunk, New Relic, Grafana, PagerDuty.
• Shell scripting for automation and system management.
• IaC with automation/orchestration tools such as Ansible and Terraform.
• Experience in large-scale 24/7 environments.
• AI-native engineering using LLMs for telemetry and root-cause analysis.

Responsibilities

• Develop and maintain tools to manage systems efficiently and resiliently.
• Automate manual activities with automation/orchestration platforms.
• Write code to improve reliability and observability, including telemetry.
• Build dashboards using Grafana, Splunk and New Relic.
• Participate in live incident resolution and post-mortems.
• Drive initiatives to enhance system reliability and observability.
• Mentor colleagues in new technologies and practices.
• Support IT operations with critical tooling for business value.

Skills

SRE Principles

SLI/SLO Management

Observability Tools

Shell Scripting

Infrastructure as Code

Automation & Orchestration

AI/LLM tooling

Incident Response

Tools

Splunk

New Relic

Grafana

PagerDuty

Ansible

Terraform

Job description

As a Site Reliability Engineer, you will enhance system reliability, observability and performance through a strong engineering approach and assist with incident resolution and best practices.

You will have strong software engineering skills, approaching system reliability and observability as a software problem — protecting, providing for, and progressing the performance and availability of our critical systems.

Using your engineering expertise, you will implement solutions that enhance reliability, including service instrumentation with OpenTelemetry and improved logging practices.

You will leverage AI tools and LLM platforms in your daily work to reduce toil, drive autonomous operations, and optimise system health, while engineering automation and tooling for effective service management.

Collaboration is key, working across multiple functions to embed reliability and observability best practices throughout the software development life cycle. Your contributions will ensure our systems meet user demands and foster a culture of continuous improvement.

This role is eligible for inclusion in the Company's hybrid working from home policy.

Qualifications

• Knowledge and experience of modern software development techniques and lifecycles.
• Excellent knowledge of Site Reliability Engineering (SRE) principles, including the creation and management of effective Service Level Indicators (SLI's) and Service Level Objectives (SLO's) for reliability and customer satisfaction.
• Knowledge of contemporary observability tools, techniques and best practice including Splunk, New Relic, Grafana and PagerDuty.
• Proficiency in shell scripting for automation and system management tasks.
• Experience with Infrastructure as Code (IaC), automation and orchestration tools such as Ansible and Terraform.
• Prior experience working in a large scale, 24/7 enterprise where system uptime and stability is of paramount importance to the business.
• An AI-native engineering approach, with hands-on experience using LLM platforms and coding assistants to improve productivity and quality, and the ability to integrate AI-driven telemetry for advanced observability, predictive insights and root-cause analysis.

Additional Information

• Developing and maintaining tools that facilitate effective management of our systems, ensuring they are operationally efficient and resilient.
• Working with automation and orchestration platforms to automate manual activity and reduce toil.
• Writing and contributing to code that enhances the reliability and observability of services, including telemetry, operational APIs and tooling.
• Building sophisticated dashboards using a range of telemetry data and dash boarding technologies like Grafana, Splunk and New Relic.
• Actively participating in live incident resolution and post-mortem analysis, providing effective remediation strategies to improve overall system health and prevent future issues.
• Driving initiatives to enhance system reliability and observability, contributing to a culture of continuous improvement.
• Maintaining and administering existing monitoring and analytic toolsets.
• Mentoring colleagues in use of new technologies or practices.
• Working with IT Operations to provide and support the use of critical tooling that will enable increasing levels of value to the Business.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don't hesitate to reach out.