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- Design, develop, and maintain software solutions utilizing AWS AI services such as Amazon Lex and Large Language Models (LLMs).
- Collaborate with cross-functional teams to integrate AI capabilities into contact centre solutions.
- Write clean, efficient, and maintainable code in TypeScript.
- Implement and advocate for DevOps best practices, including CI/CD pipelines, automated testing, and infrastructure as code.
- Lead and participate in code reviews to ensure code quality and adherence to best practices.
- Troubleshoot and resolve complex technical issues across multiple areas of the software stack.
- Stay up-to-date with the latest industry trends and technologies to ensure our solutions remain competitive yet sustainable.
Requirements:
- Proven experience as a Senior Software Engineer or similar role.
- Strong expertise in AWS services, particularly Amazon Lex and other AI/ML services.
- Solid understanding of DevOps methodologies and tools (e.g., CI/CD, Serverless, Monitoring).
- Experience with contact centre technologies and integrations.
- Excellent problem-solving skills and the ability to work independently and collaboratively.
- Strong communication skills, both written and verbal.
Preferred Qualifications:
- Experience with other AWS AI services and tools.
- Familiarity with serverless architectures and microservices.
- Knowledge of security best practices in cloud environments.
- Experience with agile development methodologies.