Software Engineer

Medium; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global e-commerce leader for cultural experiences is seeking a Software Engineer who will be key in enhancing a high-performance ticketing platform. You will drive technical improvements, implement innovations, and collaborate with teams to optimize functionality. Ideal candidates have extensive experience in e-commerce environments and skills in Java, Python, or Typescript. This role offers hybrid work environment options and a variety of generous benefits.

Benefits

Hybrid work environment

Generous pension match

Complimentary tickets to shows

Annual Professional Development Budget

Qualifications

• Experience in a high traffic e-commerce environment.
• Deep understanding of data engineering principles.
• Interest in CI/CD and/or Docker.

Responsibilities

• Drive technical stability and deliver business outcomes via platform refinement.
• Design and implement technical innovations.
• Improve platform observability and performance.

Skills

E-commerce experience

API design and building

Performance profiling

Database management

Collaboration

Tools

Java

Python

Typescript

Job description

About TodayTix Group:

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, New York Theatre Guide, London Theatre Guide, Show-Score, Arthouse, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

Life at TodayTix Group

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.

New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.

Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

We are hiring a Software Engineer to play a crucial role in ensuring our ticketing platform remains efficient, performant, and scalable. We're looking for someone who not only brings strong technical skills to the table but also cares about the business outcome and values clear communication and teamwork. You should be comfortable leading teams, designing technical solutions and ensuring we have a focussed backlog that will deliver impact for our users.

This is a fantastic opportunity for someone who has experience of working with data-intensive, dynamic technology stacks. Our Engineering team is committed to refining our platform, making it easier for customers to discover and purchase tickets for live events, attractions, and more.

We thrive on creativity, collaboration, and driving meaningful results. If you’re energized by a dynamic environment where your technical skills meet real-world impact, we want to hear from you!

Please note: we encourage collaboration by working a minimum of 2 days per week in the London office, while also offering flexibility for employees to choose where they work for the rest of the week.

What Success Looks Like:

• Achieving a stable, scalable platform that provides a high-performance, seamless experience for customers.
• Delivering technical improvements to the ticketing system, simplifying the purchasing experience and supporting business growth.
• Implementing GenAI integrations that enhance platform performance and streamline workflows, directly impacting business outcomes.
• Ensuring proactive monitoring and optimization of platform observability, minimizing downtime and enhancing system reliability.
• Contributing to the growth of the platform by optimizing integrations, ensuring they meet scaling goals, and enhancing overall system efficiency.
• Collaborating effectively with cross-functional teams, demonstrating strong communication and leadership to drive successful outcomes.
• Writing clean, maintainable, and well-documented code that supports long-term system stability and ease of future updates.

What You'll Do:

• Work as part of a product squad focused on driving technical stability and delivering key business outcomes through the continuous refinement of the platform.
• Partner with business stakeholders to create product solutions that enhance user experience while achieving financial objectives.
• Design and implement technical innovations that improve the functionality and efficiency of the ticketing systems.
• Explore opportunities to integrate GenAI to enhance platform capabilities and optimize business processes.
• Ensure the platform leverages recent data infrastructure investments to maximize performance and scalability.
• Improve platform observability to proactively monitor performance and reduce downtime.
• Continuously review and optimize platform integrations to meet scaling goals and ensure operational efficiency.

We're Looking for Someone With:

• Experience of working in a high traffic e-commerce environment.
• Experience designing and building internal and external APIs with a focus on scalability, clarity, and maintainability.
• An understanding of performance profiling and optimization, with exposure to MySQL query design and transaction handling, especially for bulk updates.
• Experience working with ORMs such as Hibernate for managing database access and entities.
• A deep understanding of data engineering principles.
• Experience integrating GenAI into systems and developer workflows.
• A passion for observability, best practices and design patterns.
• Write simple, comprehensible and maintainable code.
• Enjoys collaborating with other engineers and solving problems as a team.
• Interested or thrive in a start-up environment and are looking to grow personally and wear new hats as we continue to scale.
• The skills to contribute to our platform using one of our core technologies: Java, Python or Typescript.

Good to Have:

• Who can contribute to our design system and component library using Next.js and React
• You have experience with AWS and/or Terraform provisioning.
• Experience of working with complex integrations, especially with primary ticketing platforms, Payment Service providers and fraud tools.
• Experience working with GraphQL.
• Experience or exposure working with some of PHP, node.js or Python.
• An interest in delivery automation (CI/CD) and / or Docker.

Good To Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are a few of our favourites:

• Hybrid work environment (blend of in-office and at-home days)
• Up to 4 weeks per year of flexible 'work from anywhere'
• Generous pension match
• Access to a bespoke Pension scheme
• Complimentary tickets to shows and events
• Employee Assistance Programme
• Access to a corporate rate Vitality PMI plan
• Healthcare cash plan
• Season Ticket loans
• Birthday off
• Three months of fully paid Parental Leave
• Employee Charity Donation Matching
• Annual Professional Development Budget
• Cycle to work scheme
• Employee Referral Bonus

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero-tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking.