Software Asset Management Analyst(Temporary)

-; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

Bilfinger UK, a leader in engineering services, seeks an IT support specialist to manage software assets and provide 1st/2nd line support. The candidate should possess strong technical skills, relevant certifications, and be prepared to work in a dynamic environment. This temporary role offers a chance to contribute to high-profile projects in Aberdeen.

Qualifications

• Experience in a Multi Domain environment.
• Proficiency with enterprise-level IT solutions in medium or large organizations.
• Asset Management experience is crucial.

Responsibilities

• Handle software requests and manage software licenses.
• Provide technical support and maintain customer service standards.
• Manage computer asset inventory and resolve hardware/software issues.

Skills

Knowledge of core enterprise IT systems

Previous IT support experience

Proficiency with Office 365

Understanding of network concepts

Education

Microsoft Technical Certification

ITIL Foundation (preferred)

Tools

Identity Manager

MDM

Build Deployment Solutions

Job description

Bilfinger UK is a leading engineering and maintenance provider, supporting customers across various markets including chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables, and food & beverage. We focus on enhancing asset efficiency, ensuring high availability, and reducing maintenance costs.

With extensive experience in offshore and onshore facilities, we specialize in asset management services throughout all lifecycle phases—from consulting and engineering to manufacturing, assembly, operations, maintenance, and decommissioning.

Our commitment is delivered by a highly experienced workforce of over 4,500 employees across 14 offices in strategic industrial hubs, maintaining the highest standards of safety, compliance, and quality.

Main Responsibilities

Software Asset / Lifecycle Management (70%)

• Handle software requests via the IT ticketing system
• Develop whitelist/blacklist applications
• Purchase and deploy software
• Ensure license compliance
• Manage software license procurement, contracts, renewals, and maintenance
• Run network scans to identify vulnerabilities (using Lansweeper / Nessus)
• Collaborate with support teams to troubleshoot vulnerabilities
• Assist in creating new software packages with the DSM team in Global IT
• Follow all cyber security policies and report breaches
• Report service shortcomings and suggest improvements
• Undertake ad-hoc IT support duties as needed

1st/2nd Line Service Desk Support (30%)

• Provide technical support via onsite, phone, or email
• Maintain high customer service standards
• Own user problems and proactively resolve issues
• Log and document support calls
• Resolve hardware/software problems and support user training
• Escalate complex issues appropriately
• Arrange external support when necessary
• Ensure SLA compliance
• Maintain computer asset inventory

Experience & Qualifications

• Knowledge of core enterprise IT systems, infrastructure, and applications
• Previous IT support experience in medium or large organizations
• Experience in a Multi Domain environment
• Proficiency with Office 365, Identity Manager, MDM, Build Deployment Solutions
• Understanding of network concepts
• Asset Management experience
• Microsoft Technical Certification
• ITIL Foundation (preferred)

If you wish to speak to a member of the recruitment team, please contact 01224 246246.

Bilfinger UK Limited

Information Technology

Temporary

Skilled

Bilfinger Office