Software Analyst

PHS Group Ltd.; Dinas Powys; On-site; GBP 27,000; Full time

Job summary

A leading company is seeking a Software Analyst to join their Application Delivery team. This permanent, full-time role in Caerphilly focuses on IT software solutions, systems analysis, and data management, aimed at improving software quality and user experience. The ideal candidate will possess a relevant degree and excellent communication skills, with experience in managing IT requirements. Join us in enhancing software delivery and making a positive impact on our services.

Benefits

23 days holiday, increasing with length of service

Employee discounts with major retailers

Training opportunities with ILM certification

Free onsite parking

Buy/Sell holiday scheme

Qualifications

• Essential: Business, IT degree or equivalent.
• Experience in Requirements Management.
• Knowledge of Salesforce and ITIL standards.

Responsibilities

• Support application management including incident and service requests.
• Define and manage business requirements for IT changes.
• Develop and execute testing strategies.

Skills

Requirements Planning

Negotiation

Interpersonal Communication

Active Listening

Relationships Management

Education

Business or IT degree or equivalent experience

Job description

Software Analyst

Caerphilly

Salary £27,000.00.

Full Time, permanent office-based role.

Are you keen on having a career working with IT software? Do you love finding solutions to IT related problems? Do you have a passion for improving software through analysing and testing systems and data? If you have answered ‘Yes’, then we have great news for you!

A rare opportunity has arisen to join our excellent Application Delivery team as a Software Analyst. In this role you’ll support the business and software delivery teams across the systems lifecycle for all aspects relating to requirements and testing. You will be making a difference, supporting with timely fixes to known data or service-related issues, incidents and change requests.

It’s an important role, with responsibility for ensuring that consistent, clear user requirements are provided, and that traceability and system test plans are produced. This includes training or other documents following standards set out for the IT Analysis function. It’s a diverse role within a friendly team where you will learn and support the IT program of work.

Your role as a Software Analyst at phs Group will involve:

• Application Support – manage and prioritise Incident, Service, Problem and Change records and providing Subject Matter Authority (SMA) advice or training to users. Also, specifying changes to systems and / or data, updating documentation, system's developers and colleagues specialising in different areas of IT
• Systems Analysis – improving systems by defining requirements, reducing costs, enhancing their sustainability, and quantifying potential business benefits. Collaborating to create and iterate viable specifications and acceptance criteria in preparation for the deployment of information and communication systems
• Data Analysis – analysing of information structures (including logical analysis of taxonomies, data and metadata). The development of innovative ways of managing the information assets of the organisation
• Requirements definition and management – the definition and management of the business goals and scope of change initiatives. Also, the specification of business functional and non-functional requirements to a level that enables effective delivery of agreed changes
• Testing definition and management – the planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed standards and regulations. Testing includes the creation of test cases, test scripts, test reports, test plans, etc. to measure and improve the quality of the software being tested
• Consultancy and technical specialism – providing advice and recommendations to the business in terms of analysis of current system functionality etc. based on expertise and experience across technology, technique, method, product or application areas
• Relationship management – building and maintaining great relationships with and between key business and IT stakeholders

The ideal candidate for a Software Analystwith phs Group will have:

Essential

• A Business, IT or other applicable honours degree or the equivalent work experience such as a previous Business Analyst / Software Analyst role
• Requirements Planning and Estimating and Requirements Management including Elicitation, Analysis, Validation, Documentation
• Varied business process and systems knowledge including Wildebeest, M3, Salesforce, etc
• Relationship management including Negotiation, Influencing and persuasion skills
• Meeting / Interviewing and Facilitation experience with keen active listening skills
• Excellent interpersonal, verbal and written communication skills for working with all colleagues including senior management.
• A positive approach with effective and efficient time management skills
• A desire to improve the customer experience and resolve issues
  

  The following experience would also be desirable although not essential:

• BCS Foundation Certificate in Business Analysis or equivalent certification
• Experience of Azure DevOps/Team Foundation Server (TFS) for requirements and test artefacts
• SQL skills for Data analysis tasks
• Understanding of Salesforce, Website, and digital selling platforms
• Understanding of ITIL standards (ITIL V3 Foundation)
• Experience working in a Software Delivery Life Cycle (SDLC) environment
• V-Model or similar SDLC Testing experience
• Presentation skills
• Full UK Driving License

In return for your commitment and expertise, you will benefit from:

• A good salary in a permanent position
• Great hours Monday to Friday (36.25 hours a week)
• Training to expand your skills. We also offer accredited ILM training through external and in-house training
• 23 days holiday, increasing with length of service, plus bank holidays (31 days in total)
• Buy / Sell holiday scheme
• Amazing employee discounts with major supermarkets and retailers with phsPerks.com
• Free Parking onsite so no parking costs
• Other benefits including improved parental and paternity leave, 24-hour wellbeing helpline, cycle to work scheme, tech purchase scheme, pension scheme, life assurance and more…

If you’re looking for a career working with and improving software, we want to speak with you! Apply now.