Software Account Associate

Blue Zinc IT; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic software company in Belfast is seeking a Software Account Associate to manage client relationships and ensure customer success. This role involves identifying opportunities for growth, conducting product demos, and collaborating with teams to enhance the customer experience. The ideal candidate will have account management experience, excellent communication skills, and a proactive mindset. This position offers hybrid work options and various benefits, including competitive salary and performance-based commission.

Benefits

Competitive base salary

Performance-based commission

25 days holiday

Volunteer leave

Life Assurance

Enhanced maternity and paternity

Qualifications

• Experience in account management or customer success, preferably in software/SaaS.
• Strong relationship-building skills with clients.
• Ability to balance multiple priorities effectively.

Responsibilities

• Build relationships with clients, serving as a trusted advisor.
• Identify upsell and cross-sell opportunities.
• Conduct product demos and webinars.

Skills

Experience in account management

Excellent communication skills

Proactive problem-solving mindset

Confidence in presenting

Familiarity with CRM tools

Strong organizational skills

Technical curiosity

Education

Degree or equivalent experience

Tools

CRM tools

Job description

Job Title: Software Account Associate
Location: Belfast (Hybrid / Flexible Work Options)

About the Role

Are you passionate about technology and love building lasting relationships with people? As a Software Account Manager, you’ll be at the heart of our customer success story, helping clients get the most from our software, spotting opportunities to grow their business (and ours), and ensuring every interaction adds value.

You’ll become a trusted advisor to our customers, guiding them through everything from onboarding and product demos to renewals and strategic planning. If you’re looking for a role where you can blend commercial awareness, tech curiosity, and relationship-building, this is it.

What You’ll Be Doing

• Build strong, long-term relationships with key clients, becoming their main point of contact and trusted partner
• Understand client goals and challenges, recommending tailored software solutions that drive real results
• Identify upsell and cross-sell opportunities to expand our footprint within existing accounts
• Collaborate closely with Sales, Product, and Support teams to ensure a seamless and positive customer experience
• Deliver engaging demos, webinars, and product walkthroughs that help clients see the value in our solutions
• Proactively monitor account health and step in early to resolve potential issues
• Manage contract renewals, negotiations, and strategic account plans
• Share client feedback and insights with the product team to help shape future releases
• Keep an eye on market trends and competitor offerings to stay ahead of the curve

What You’ll Bring

• Experience in account management, customer success, or sales within software/SaaS (graduates with internship or placement experience welcome!)
• Excellent communication and relationship-building skills, you love talking to people and helping them succeed
• A proactive, problem-solving mindset with a genuine interest in understanding customer needs
• Confidence in presenting, negotiating, and demonstrating software solutions
• Familiarity with CRM tools and managing a sales pipeline
• Strong organisational skills and the ability to balance multiple priorities
• Technical curiosity, you don’t need to code, but you should enjoy learning how software works and explaining it clearly

Why You’ll Love It Here

• Competitive base salary + performance-based commission
• Hybrid/flexible work options
• A supportive, collaborative culture that celebrates initiative and growth
• Clear progression path into senior account management, business development, or customer success leadership
• Hands‑on exposure to the full customer lifecycle in a fast‑growing SaaS company
• 25 days holiday (plus bank holidays) and a 'birthday' holiday
• Volunteer leave to help support local communities
• Numerous Health and Wellbeing initiatives from cash plans to mental health support
• Family is important to us, so we offer enhanced maternity and paternity
• Free Mortgage advice
• Life Assurance and income protection
• Perks and discounts including Cycle to Work