Soft Services Supervisor

EMCOR UK; York and North Yorkshire; On-site; GBP 36,000 - 46,000; Full time

Benefits offered by this job

25 Days holidays + Bank holidays

Holiday Buy Scheme - up to 5 days a yr

Maternity & Paternity Policies

Refer a Friend scheme – £500 referral

GEMS – vouchers for Amazon and retail

Learning & Development opportunities

Flex Benefits: Discount Shopping, Gym,

Bike To Work Scheme

Paid volunteering and charity days

Medicash - Health cash plan

Employee Assistance Programme

Job summary

The Soft Services Lead at EMCOR UK in Scarborough, Yorkshire, is responsible for overseeing all soft Facilities Management services across one or more sites. You will manage service delivery, people, safety, and sustainability, ensuring high standards for cleaning, catering, waste, and reception.

You’ll lead a team of Cleaning Operatives, Facilities Assistants, Hospitality Assistants and Reception staff, and collaborate with the wider Site FM team.

Qualifications

• Experience supervising workplace or commercial cleaning
• Strong organizational and time-management skills
• Customer service experience
• Meticulous and methodical approach
• English reading and speaking proficiency
• Strong communication and teamwork abilities
• Ability to work independently

Responsibilities

• Oversee soft FM services across one or more sites
• Ensure high service standards and safety compliance
• Lead Site Facilities Team (Cleaning, Hospitality, Reception)
• Manage contractors and supply chain
• Support wider FM team

Skills

Supervisory experience

Organizational skills

Customer service

Attention to detail

English language

Communication

Teamwork

Independent work

Education

BICSc certification

Health & Safety certification

Job description

Competitive

Working hours: 0800 - 1700 Monday to Friday

Contract Type: Permanent Full Time

25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview

Location: Scarborough, Yorkshire

Salary

Competitive

Working hours: 0800 - 1700 Monday to Friday

Contract Type: Permanent Full Time

Benefits

25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview

The Soft Services Lead is responsible for overseeing and delivering all soft Facilities Management (FM) Services across one or more sites, depending on location. Services typically include cleaning, catering, waste management, landscaping, pest control, porterage, visitor support and reception services. The role ensures the delivery of consistent high service standards, compliance, cost efficiency, and a safe, tidy and pleasant environment for our client’s staff, contractors and site visitors.

About The Role

What you will do:

• Service Delivery Management
• People Management
• Supply Chain and Contractor Management
• Health, Safety & Compliance
• Stakeholder Management
• Sustainability & Environmental Initiatives
• Support to the wider Site Facilities Management Team.

You will provide supervision and guidance to the Site Facilities Team, consisting of

• Cleaning Operatives
• Facilities Assistants
• Hospitality Assistants
• Reception Assistants

What You Will Need

Skills and Qualifications:

• Previous experience of workplace or commercial cleaning, at a supervisory level or above would be an advantage
• Strong organizational and time-management skills
• Experience of providing good customer service
• Methodical and meticulous approach to work
• Be able to read and speak English to ensure safe working practices are followed
• Strong communication and teamwork abilities
• Ability to work independently and use initiative

Education And Experience

• Previous experience in facilities, maintenance, or a similar role (preferred)
• Relevant certifications (e.g., BICSc, Health & Safety) are a plus

Working Conditions

• May involve physical and repetitive tasks (lifting, moving equipment)
• Combination of indoor and occasional outdoor work

Key Competencies

• Problem-solving
• Attention to detail
• Reliability and flexibility
• Customer service mindset

Benefits

EMCOR UK benefits

• 25 Days holidays + Bank holidays
• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive Learning & Development opportunities, including opportunities for progression.
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity days
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.