Soft Services Supervisor

Anchor Group Services; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exciting opportunity at a leading UK shopping centre for a Soft Services Supervisor. You will lead a multi-skilled team, ensuring high standards of cleaning and maintenance in a busy multi-story car park. Join Anchor Group Services and step into a role that values leadership and provides ample opportunity for career development.

Benefits

Cycle to Work Scheme Available

Full uniform provided

Wagestream - access to pay as you earn it

Free Employee Assistance Programme 24/7

Access to nationally recognised courses

Qualifications

• Full 5-year employment checkable history.
• Prior experience supervising/managing a team.
• Appropriate literacy and numeracy skills.

Responsibilities

• Supervise car park operatives to ensure daily tasks are completed.
• Conduct periodic inspections and car park audits.
• Report faults and maintenance issues via the Anchor Helpdesk.

Skills

Communication

Customer Service

Flexibility

Team Management

Computer Literacy

Tools

MS Office 365

Timegate

Job description

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Working Hours: Wednesday to Saturday – 9am – 6pm - 36 hours per week (9-hour shifts) - OVERTIME AVAILABLE

Pay: £14.90 per hour

Location: Milton Keynes, MK9 3ES

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services for a Soft Services Supervisor to join our established team based at one of the UK’s leading shopping centres.

Based in the multi-story car park the supervisor will lead a team of multi-skilled operatives to ensure that the car park operates smoothly, and cleaning, maintenance and parking service standards are maintained to a high standard.

Duties include:

• Supervision of car park operatives to ensure daily cleaning tasks are completed to the required standard
  
• Reporting of faults and maintenance issues via the Anchor Helpdesk
  
• Supporting the HQ management team in planning the shift rota
  
• Conducting periodic inspections and car park audits
  
• Communicating effectively with the Regional Manager, ensuring information is accurately shared with regards to the employees and specific customer requests
  
• Utilise the Timegate system to record shift attendance accurately, manage schedules and ensure up-to date reporting – full training will be provided.
  
• Ensuring the company and brand image is maintained to a high standard
  
• Ensure customer complaints and/or incidents are documented, reported, acknowledged, reviewed and closed within set timeframes
  

Requirements

• Full 5-year employment checkable history
  
• Computer literacy with knowledge of MS Office 365. Knowledge of Timegate software would also be an advantage however full training will be provided
  
• Prior experience supervising/managing a team
  
• Appropriate literacy and numeracy skills
  
• Customer Service experience and confidence to handle conflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be well-groomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fast-moving environment
  
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
  
• Access to SIA and First Aid training at discounted rates, with financial support available
  
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
  
• Wagestream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provided
  
• Free Employee Assistance Programme 24/7 including access to counselling
  
• Hospital Saturday Fund
  

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Soft Services Manager, Cleaning Supervisor, Security Supervisor, Car Park Supervisor, Parking Supervisor, Parking Management, Operations Management, Shopping Centre Supervisor, Facilities Supervisor – Parking & Cleaning, Soft Services Coordinator, Cleaning & Parking Operations Supervisor, Car Park & Facilities Supervisor, Support Services Supervisor, Site Services Supervisor, Car Park & Cleaning Services Supervisor, Operational Services Team Leader, Parking & Cleaning Team Leader, Facilities Services Supervisor, Soft Services Supervisor, Car Park Operations & Maintenance Supervisor, Service Delivery Manager – Parking & Cleaning

Within commuting distance of: Bletchley, Bedford, Northampton, Luton, Buckingham, Bicester, Aylesbury, Brackley, Letchworth Garden City, Daventry, Wolverton, Olney, Towcester, Ampthill, Flitwick, Leighton Buzzard, Dunstable

Job Description

Job Role: Soft Services Supervisor

Working Hours: Wednesday to Saturday – 9am – 6pm - 36 hours per week (9-hour shifts) - OVERTIME AVAILABLE

Pay: £14.90 per hour

Location: Milton Keynes, MK9 3ES

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services for a Soft Services Supervisor to join our established team based at one of the UK’s leading shopping centres.

Based in the multi-story car park the supervisor will lead a team of multi-skilled operatives to ensure that the car park operates smoothly, and cleaning, maintenance and parking service standards are maintained to a high standard.

Duties include:

• Supervision of car park operatives to ensure daily cleaning tasks are completed to the required standard
  
• Reporting of faults and maintenance issues via the Anchor Helpdesk
  
• Supporting the HQ management team in planning the shift rota
  
• Conducting periodic inspections and car park audits
  
• Communicating effectively with the Regional Manager, ensuring information is accurately shared with regards to the employees and specific customer requests
  
• Utilise the Timegate system to record shift attendance accurately, manage schedules and ensure up-to date reporting – full training will be provided.
  
• Ensuring the company and brand image is maintained to a high standard
  
• Ensure customer complaints and/or incidents are documented, reported, acknowledged, reviewed and closed within set timeframes
  

Requirements

• Full 5-year employment checkable history
  
• Computer literacy with knowledge of MS Office 365. Knowledge of Timegate software would also be an advantage however full training will be provided
  
• Prior experience supervising/managing a team
  
• Appropriate literacy and numeracy skills
  
• Customer Service experience and confidence to handle conflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be well-groomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fast-moving environment
  

Benefits

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
  
• Access to SIA and First Aid training at discounted rates, with financial support available
  
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
  
• Wagestream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provided
  
• Free Employee Assistance Programme 24/7 including access to counselling
  
• Hospital Saturday Fund
  

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Soft Services Manager, Cleaning Supervisor, Security Supervisor, Car Park Supervisor, Parking Supervisor, Parking Management, Operations Management, Shopping Centre Supervisor, Facilities Supervisor – Parking & Cleaning, Soft Services Coordinator, Cleaning & Parking Operations Supervisor, Car Park & Facilities Supervisor, Support Services Supervisor, Site Services Supervisor, Car Park & Cleaning Services Supervisor, Operational Services Team Leader, Parking & Cleaning Team Leader, Facilities Services Supervisor, Soft Services Supervisor, Car Park Operations & Maintenance Supervisor, Service Delivery Manager – Parking & Cleaning

Within commuting distance of: Bletchley, Bedford, Northampton, Luton, Buckingham, Bicester, Aylesbury, Brackley, Letchworth Garden City, Daventry, Wolverton, Olney, Towcester, Ampthill, Flitwick, Leighton Buzzard, Dunstable

Requirements
Full 5-year employment checkable history Computer literacy with knowledge of MS Office 365. Knowledge of Timegate software would also be an advantage however full training will be provided Prior experience supervising/managing a team Appropriate literacy and numeracy skills Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment