Soft Services Pricing Analyst

ISS Facilities Services; South Heighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company is seeking a Soft Services Pricing Analyst in London. This role involves managing pricing strategies, analyzing costs, and collaborating across teams to deliver competitive bid solutions. The ideal candidate has proven experience in facilities management and strong financial modelling skills. Join us to make a difference in workplace management!

Qualifications

• Proven experience in estimating within Facilities Management.
• Track record of accurate costings and supporting winning bids.
• Familiarity with pricing approaches and commercial models.

Responsibilities

• Manage pricing and commercial risk of bids.
• Ensure accuracy of all pricing submissions.
• Develop winning solutions through collaboration.

Skills

Technical competence

Data analysis

Financial modelling

Analytical skills

Team collaboration

Excel proficiency

Education

Recognised qualifications

Tools

Microsoft Excel

Job description

Overview

Contract: Commercial

Location: London, E14 9SH

Hours of work: 40

Contract Type: Permanent

The Soft Services Pricing Analyst will play a pivotal role in collaborative bid teams, developing winning solutions that meet client requirements while delivering profitable, long-term cash flows through contract retention, extensions, and new wins. Focusing specifically on costing, financial modelling, commercial review, and risk/opportunity analysis, the Pricing Analyst will be a key member of the bid team from the outset of a bid through to contract close. The role will involve working closely with the Solutions Director during all bid stages - Bid/No Bid, Bid Planning, Solution Development, Costing/Pricing, Submission, and Post-Submission/Negotiation.

The Soft Services Pricing Analyst will also liaise with Bid Managers, Subject Matter Experts, and wider business functions such as Operations, Procurement, Legal, Insurance, and People & Culture. A critical requirement will be reviewing bid documents to identify pricing requirements, data gaps, and contractual issues that may affect the overall bid. This analysis will inform the pricing strategy, client clarifications, and identification of risks and opportunities. The analyst will take ownership of cost and pricing information for soft services bids, ensuring all costs are included, submissions are accurate, and solutions are both competitive and deliverable. Drawing on internal and external data for bench-marking, the analyst will apply innovative methods to produce costings that strengthen the organisation’s market position.

Key Responsibilities

• Manage all pricing and commercial risk aspects of soft services bids.
• Take full ownership and accountability for the accuracy of all pricing submissions.
• Promote a commercially competitive approach across all bidding activities to ensure strong market positioning.
• Drive the commercial solution and pricing strategy, identifying risks and opportunities within each bid.
• Use benchmarking constructively to refine competitive advantage and validate cost assumptions.
• Act as the single point of contact for costing models, collaborating with suppliers, procurement, and operational teams.
• Apply different pricing approaches (top-down and bottom-up) to support the overall bid solution.
• Act as a conduit to wider business functions including Operations, Insurance, Legal, and People & Culture.
• Serve as the focal point for all financial aspects of the bid, ensuring compliance with governance and finance policies.

Professional and Personal Competencies/Qualifications

• Recognised qualifications with demonstrable technical competence.
• Proven experience in successful estimating within Facilities Management (specifically soft services) or a comparable industry.
• Demonstrated experience in data analysis and financial modelling, with a track record of accurate costings and supporting winning bids.
• Proven experience in private and public sector procurement.
• Familiarity with different pricing approaches (top-down, bottom-up) and a range of commercial models.
• Excellent analytical, numerical, and problem-solving skills.
• Strong team player, able to collaborate across all levels and disciplines to develop winning solutions.
• High level of proficiency in Microsoft Office (particularly Excel).

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]