Soft Services Operations Manager

Equans; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy services provider in Birmingham is seeking a Soft Services Operations Manager. This full-time role involves managing the performance of soft service operations, including cleaning and caretaking, ensuring compliance with health and safety regulations, and leading operational teams. Candidates should have strong leadership skills and experience in Facilities Management. The position offers a competitive salary, bonus, and extensive benefits package, including annual leave and a variety of employee support programmes.

Benefits

25 days annual leave (+ public holidays)

Life Cover

Employee discount shopping schemes

Gym membership discounts

Cycle to work scheme

Qualifications

• Previous PFI experience is preferred.
• Experience in Facilities Management (FM) is advantageous.
• Ability to manage HR issues effectively.

Responsibilities

• Manage the overall soft service delivery and performance.
• Ensure compliance with Health & Safety legislation.
• Communicate and implement policies to site teams.

Skills

Excellent communication skills

Supervisory experience

Self-discipline

Education

IOSH Managing Safely

BICSc Qualification

Job description

Equans is looking for a Soft Services Operations Manager to join our team in Birmingham on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, bonus and benefits package.

The Soft Services Operations Manager will play a critical part in the Operational Team, the post holder will manage the overall soft service delivery of the schools including cleaning, caretaker, housekeeping, portering and managed service contracts. The post holder will take full control & responsibility for the performance of the soft service provision on all sites. The post holder will need to have strong leadership skills and be able to chair meetings & use innovative ideas to overcome issues.

What will you deliver?

• Manage and support Facilities Supervisors and Caretakers in the operational management and delivery of the Contract requirements and services delivery. Ensuring that both budget and specification are brought in on target
• To deliver the agreed to the standard required
• Ensure controls are in place to monitor the management and delivery of the services provided
• To regularly review such controls with the Facilities Supervisors and Caretakers
• Provide guidance to the site teams in delivering the SLA's in a timely manner and in accordance to the Facilities Management Agreement and Project Agreement
• To take responsibility for the co-ordination of all soft services, making sure the FM services are meeting the contract requirements
• Ensuring compliance of all Health & Safety Legislation and issues relating to the Contract(s) and compliance with all internal and external audit processes
• Ensuring positive interface with the client(s) on all site matters
• To liaise and work closely with the support functions and specialists in co-ordinating and assisting in their input into the Contract(s)
• Communicating relevant policy and procedures to Facilities Supervisors and Caretakers & site teams to ensure implementation and adherence to them
• Create, implement and manage effective documentation including; procedures, forms, risk assessments, auditing schedules and checklists with the addition of training and records keeping
• Manage all aspects of soft services including operational performance, reporting, auditing, budget / time sheet management, recruitment, and communications in line with contract / corporate requirements
• Management of rota's, non-attendance, return to work interviews and disciplinary procedure
• Develop training documentation and workshops and ensure all staff receive appropriate training and development
• Ensure that performance issues are managed in a prompt and effective manner, and that staff are given recognition where deserved
• To play an active role in the contract management team in developing and supporting improvement in line with the contract requirements
• Conducting Team Meetings to agreed frequencies and attend all necessary Contractual Meetings required by the Account Manager
• Assist with the production of monthly reports, reviewing management accounts & contract expenditure, producing all necessary documentation to ensure contractual compliance

What can we offer you?

On offer is a competitive salary, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Previous PFI experience is preferred
• Previous experience working in FM, preferably in education is preferred
• Excellent communication skills
• An effective communicator both written & oral
• Planning of work roster using computer aided systems is essential
• To plan, prioritise and allocate work
• Self-disciplined and able to work on own initiative
• Experience working in a Supervisory or Management role
• IOSH Managing Safely is desirable
• BICSc Qualification is desirable
• The ability to deal with HR issues

This role includes a DBS Enhanced check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.