Soft Services Manager (Security & Cleaning)

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Soft Services Manager (Security & Cleaning), Fareham

Client: Anchor Group Services

Location: Fareham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9072a82742eb

Job Views: 3

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

Job Role: Soft Services Manager (Security & Cleaning)

Status: Permanent, Full Time

Working Hours: 40 hours per week (average)

Salary: £32,933.43 per annum

Location: Fareham

Reporting to: Regional Operations Manager

Overview

An exciting opportunity has arisen to join Anchor Group Services at a prestigious Shopping Centre in Fareham. The successful applicant will oversee security and cleaning operations, ensuring high standards of service, customer satisfaction, and compliance. Managing a diverse team, you will collaborate with Centre Management to create a safe, clean, and welcoming environment for visitors, tenants, and staff.

Main Responsibilities

• Oversee daily security and cleaning operations, ensuring smooth service delivery.
• Lead and support security and cleaning staff, managing rosters, welfare, and training.
• Ensure compliance with health & safety, GDPR, and operational procedures, including Control Room, CCTV, and key control management.
• Conduct site audits, report on performance, and implement improvements.
• Act as the main contact for client relations, attending meetings and providing operational updates.
• Support recruitment, staff development, and performance management in collaboration with HR.
• Manage stock levels and procurement of cleaning supplies efficiently.
• Lead emergency procedures, site evacuations, and business continuity plans.
• Maintain accurate records, including incident reports and compliance documentation.
• Foster a professional, customer-focused environment for visitors, tenants, and stakeholders.

Requirements

• Experience managing teams in security and cleaning services.
• Strong leadership and people management skills.
• Excellent communication and presentation skills, with client engagement experience.
• Ability to manage change while maintaining service standards.
• Strong problem-solving skills for operational challenges.
• Knowledge of compliance, health & safety, and employment law related to soft services.
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint) and workforce management systems (Timegate, Zoho).
• Experience in recruitment, disciplinary processes, and risk assessments.
• Flexible, adaptable, and team-oriented approach.
• Full 5-year checkable employment history.
• A valid frontline SIA Licence.

Benefits

• Access to nationally recognized courses via the Anchor Academy.
• Discounted SIA & First Aid training with financial support.
• Auto Enrolment Pension.
• Wagestream – pay as you earn.
• Cycle to Work Scheme.
• 24/7 Employee Assistance Programme including counselling.
• Hospital Saturday Fund.
• Reward and Recognition awards.

If you believe you are suitable, APPLY NOW and we will contact you.

Other titles for this role may include: Soft Services Manager, Security & Cleaning Manager, Facilities Manager, Contracts Manager, Facility Services Manager, Operations Manager – Security & Cleaning, Site Services Supervisor, Cleaning & Security Supervisor, Support Services Coordinator, Facility Operations Manager, Dual Operations Manager (Security & Cleaning), Retail Services Manager, Shopping Centre Operations Manager, Centre Support Services Manager, Customer Environment Manager, Retail Operations Supervisor (Security & Cleaning), Centre Safety & Standards Manager, Guest Experience & Facilities Manager.

Within commuting distance of: Portsmouth, Southampton, Fareham, Gosport, Havant, Waterlooville, Eastleigh, Hedge End, Chichester, Petersfield, Winchester, Andover, Basingstoke.