Soft Services Manager

Sodexo; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job description

Soft Services Manager
Location: Kingston Upon Thames
Salary: Competitive & range of excellent employee benefits
Permanent – Onsite – Monday-Friday

Sodexo has a great opportunity for an experienced Soft Services Manager to join our established team working with our prestigious client on an iconic account at their Campus in Kingston Upon Thames.

Joining our team at their site, you will effectively manage the Sodexo team and ensure that exemplary facilities services are provided across the Kingston site, delivering operational excellence across Sodexo services. Day to day responsibilities will include:

1. Cleaning
2. BSC logistics
3. The gym

In the absence of the FM Manager, you will take responsibility for all soft services and be the main point of contact for the site.

The Soft Services Manager will manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets, delivering services in line with the business ethos and innovative solutions to the client’s expectations. You will provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices.

You will work as part of a team ensuring high standards of service, customer satisfaction, and contract retention, complying with Sodexo procedures, health & safety, and all legislative requirements. Responsibilities include:

1. Ensuring service standards are met and delivering customer-focused service as per agreed KPIs.
2. Taking responsibility for determining and delivering remedial action where satisfaction levels have not achieved targets.
3. Ensuring cleaning and hygiene standards are understood by the team and implemented at all times.
4. Managing equipment & appliances under the control of the cleaning services and maintaining inventory records.
5. Responsible for all aspects of Health & Safety and the Environment on work activities to ensure compliance with statutory and contractual requirements.

Additionally, you will be expected to complete Risk Assessments, COSHH Assessments, Vehicle Audit/Inspection, and other H&S compliance and safety activities, as well as undertake any other duties required for the effective operation of the catering and cleaning services.

About You

Experience and Knowledge Requirements for this Role:

1. Experience in customer service and customer relationship management.
2. A pro-active attitude and flexibility regarding duties and working hours.
3. Strong organizational and planning skills with the ability to prioritize and manage time effectively.
4. Ability to work effectively without close supervision and to possess good organizational skills.
5. Experience in designing and delivering to targets to achieve quality standards, customer satisfaction, and profit margins.
6. IT & systems literate, with the capability to use IT systems to provide/monitor data within Quality Assurance and management reporting systems.
7. Demonstrable success in developing and delivering stock control mechanisms.
8. Approachable demeanor and strong communication skills.
9. Experience in delivering financial targets and comfortable providing presentations.
10. Experience with disciplinary processes.
11. Good level of English & Maths.
12. Strong interest in fitness & gym.
13. Well experienced with MS packages (Spreadsheets and emails).

Desirable Qualifications:

• IOSH qualification
• Health & Safety
• Full UK Driver's Licence as the role will include travel to other sites.

What We Offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong to a company and team that values you as an individual. In addition, we offer:

1. Flexible and dynamic work environment.
2. Competitive compensation.
3. Wide range of Employee benefits.
4. Access to ongoing training and development programs.
5. Countless opportunities to grow within the company.
6. Employees can opt to increase their employer contribution up to a maximum of 6% with an equal employee match.
7. Life Assurance Coverage.
8. Free car parking.
9. Onsite gym & restaurant with unlimited allowance.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.

We are committed to being an inclusive employer and are a forces-friendly employer. We welcome and encourage applications from people with diverse experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations, and Origins.

We are a Disability Confident Leader employer and are committed to changing attitudes towards disability while ensuring that disabled people have the opportunity to fulfill their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater? Apply today!