Soft Services Manager

Andersen James Group Ltd; Scotland; On-site; GBP 45,000 - 60,000; Full time

Job summary

A prominent management consulting firm is seeking a Soft Services Manager for the St. Enoch Shopping Centre in Glasgow. This senior role involves leading security, cleaning, and customer safety operations, ensuring high standards and excellent guest experiences. Ideal candidates will have a SIA Licence and experience in managing security and cleaning teams. A unique opportunity to shape safety and service at a key retail destination in Scotland.

Qualifications

• Proven leadership in managing multi-disciplinary teams ideally across security and cleaning.
• Strong knowledge of compliance and legislation including Martyn's Law and SIA regulations.
• Strong liaison with police and local authorities.

Responsibilities

• Lead security and cleaning operations as the Head of Soft Services.
• Be the senior point of contact for security and incident response.
• Guide and develop cleaning operations for a team of approximately 90 staff.

Skills

SIA Licence

Leadership in large-scale security operations

Knowledge of health & safety regulations

People management skills

Job description

Overview

Soft Services Manager - St. Enoch Shopping Centre

Lead the Safety, Security & Service Experience of Glasgow's Landmark Destination

St. Enoch Shopping Centre isn't just at the heart of Glasgow - it is Glasgow. With a proud legacy, a central location, and an exciting future ahead, St. Enoch is a retail and leisure destination with ambition. As this iconic city-centre destination continues to transform, we're looking for a strategic and experienced Soft Services Manager to take the lead.

About the Role

This senior management role places you at the centre of security, cleaning, and customer safety operations. As Head of Soft Services, you'll be the senior point of contact for all security and incident response matters, while also guiding and developing our cleaning operations. You'll lead a team of nearly 90 people (c.45 security, c.45 cleaning), ensuring St. Enoch is safe, secure, spotless, and always delivering an outstanding guest experience. Working closely with the Centre Director, you'll liaise with city stakeholders, emergency services, contractors, and retailers to ensure the highest standards of service, compliance, and professionalism across the board.

Responsibilities

• Lead security, cleaning, and customer safety operations as Head of Soft Services.
• Be the senior point of contact for all security and incident response matters.
• Guide and develop cleaning operations and lead a team of approximately 90 staff (c.45 security, c.45 cleaning).
• Collaborate with the Centre Director and liaise with city stakeholders, emergency services, contractors, and retailers to maintain high standards of service, compliance, and professionalism.

Qualifications

• Has a SIA Licence and proven leadership in large-scale security operations.
• Experience managing multi-disciplinary teams at scale, ideally across security and cleaning.
• Strong knowledge of health & safety, compliance, and legislation (e.g. Martyn's Law, SIA regulations, COSHH).
• Confident liaison with police, local authorities, and city-centre stakeholders.
• Ability to deliver both day-to-day operational leadership and long-term strategic improvements.
• Excellent people management skills - motivating teams, developing managers, and ensuring KPIs and standards are met.

Why Join St. Enoch?

This is a rare chance to lead a senior role at the heart of one of Scotland's most high-profile retail and leisure destinations. You'll play a pivotal part in shaping safety, security, and service during a period of transformation and investment. From tackling city-centre challenges to driving team performance, your impact will be felt daily by tens of thousands of visitors.

Sound interesting?

Apply directly to this listing for more information