Soft Services Manager

Sodexo; Salford; On-site; GBP 32,000 - 34,000; Full time

Job summary

An established industry player is seeking a dedicated Soft Services Manager to enhance service delivery in Salford. This pivotal role involves managing on-site services, ensuring high standards are met, and acting as a liaison between clients and teams. With a focus on operational excellence, you'll support cost management and contribute to continuous improvement initiatives. Join a dynamic work environment that values training and development, offering numerous opportunities for career growth. If you're passionate about service quality and team leadership, this position is your chance to make a significant impact.

Benefits

Flexible work environment

Ongoing training and development

Sodexo Discounts

Full training provided

Qualifications

• Experience in operational roles managing contracts or services.
• Strong communication and leadership skills are essential.

Responsibilities

• Assist in managing on-site services to meet standards and deadlines.
• Support cost management to ensure contract profitability.

Skills

Team Leadership

Communication Skills

Contract Management

Operational Management

Health and Safety Standards

Time Management

Financial Understanding

Training Delivery

Education

IOSH Qualification

Job description

Job Description

Soft Services Manager

Monday - Friday 09:00 - 1730
40 hours per week
32,000 - 34,000 DOE with Excellent Benefits
Free Onsite Parking

Job Introduction

At Sodexo, we're passionate about delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic Soft Services Manager to join our team in Salford.

What we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Full training

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

Main Responsibilities

What you'll do:

• Assist in managing on-site services to meet agreed standards, helping ensure deadlines and targets are met under the guidance of the General Services Manager (GSM).
• Support the efficient management of costs to help ensure contract profitability.
• Be a point of contact between the client(s) and the team when the GSM is unavailable.
• Help deliver Sodexo services and support teams to meet agreed service levels and standards as directed by the GSM.
• Promote Sodexo strategies and best practices within the team to help meet the company's mission and values.
• Follow company policies and procedures, ensuring statutory requirements are met and deadlines are adhered to.
• Assist in leading and motivating a team to meet the required service standards and quality.
• Support the GSM in understanding and responding to client needs and help contribute to business strategies.
• Contribute ideas for continuous improvement in people, processes, and services.

What you bring:

• Previous experience in an operational role within a similar environment, managing contracts or services.
• Experience working with or leading teams, particularly those working across multiple shifts or services.
• Basic understanding of financial information and how it applies to contract management.
• Strong communication skills.
• Able to meet performance standards in areas like health and safety, hygiene, and service quality.
• Capable of handling multiple tasks and shifting priorities.
• Ability to collaborate with other service providers and teams.
• Willingness to learn and develop within the role, identifying areas for personal training and growth.
• Self-motivated and capable of working independently within a team.
• IOSH qualification (or willingness to work towards).
• Food Safety experience or knowledge.
• Previous experience in delivering training is a plus.