Soft Services Manager

www.findapprenticeship.service.gov.uk - Jobboard; Rochester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading operational management company is seeking an experienced Soft Services Manager to oversee the team in Rochester. This role involves supervising cleaning operatives, ensuring compliance with KPIs, and managing training and inductions. The ideal candidate will have supervisory experience, strong communication skills, and proficiency in MS Word and Excel. Candidates should be organized and able to manage multiple tasks effectively.

Qualifications

• Previous experience in a supervisory role is essential.
• Good communication skills and ability to adapt to different audiences.
• Proficient IT skills including MS Word and MS Excel.
• Ability to multi-task, prioritise and manage competing demands.

Responsibilities

• Manage the delivery of inductions and completion of Task Risk Assessment paperwork for cleaning operatives.
• Management of operational performance in line with all client KPI requirements.
• Monitor the use of chemicals and materials utilised in Touch Point Cleaning roles.
• Team training and performance reviews of immediate teams against agreed objectives.
• Weekly/monthly auditing of sites in line with Co-op I Auditor and Mitie systems.
• Manage the operational teams across all soft service delivery lines.

Skills

Supervisory experience

Communication skills

Proficient in MS Word

Proficient in MS Excel

Organizational skills

Job description

Position: Soft Services Manager

Location: BAE Systems - Rochester

Role: Full Time, 8:00am - 5:00pm, Monday to Friday



Are you looking for your next opportunity?



We are looking for an experienced Soft Services Manager to support the Operations Team in the management of site-based cleaning operatives. Duties include staff inductions and training, liaising with recruitment agencies and completion of on-boarding paperwork.

Role responsibilities:

-Manage the delivery of inductions and completion of Task Risk Assessment paperwork for cleaning operatives

-Management of operational performance in line with all client KPI requirements and reporting timeliness

-Monitor the use of chemicals and materials utilised in Touch Point Cleaning (TPC) roles

-Deal with any issues efficiently and in a professional manner, and referring to your line manager where appropriate

-Team training and performance reviews of immediate teams against agreed objectives and document according to company policy

-Weekly / monthly auditing of sites in line with Co-op I Auditor and Mitie systems

-Manage the operational teams across all soft service delivery lines eg; Security, Cleaning, Waste management, Front of house



What does our ideal candidate look like?

-Previous experience in a supervisory role is essential

-Good communication skills and an ability to adapt their approach to differing audiences

-Proficient IT skills including MS Word and MS Excel

-Be organised with the ability to multi-task, prioritise and manage competing demands

If this sounds of interest please hit apply!