Soft Services Manager

TN United Kingdom; Lanark; On-site; GBP 30,000 - 60,000; Full time

Job description

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You will be instrumental in ensuring that our services empower our clients to achieve their objectives while enhancing the workplace experience for all stakeholders.

Working closely with our colleagues and clients, you will drive efficiency, embrace innovation, and maintain competitiveness in today's economy.

This role is specifically dedicated to our operations, where you will oversee the delivery of cleaning, waste management, landscaping, and pest control services across various office locations.

Your responsibilities include coordinating with ISS local teams, FM partners, and our supply chain to ensure seamless facility management service delivery.

By leveraging your expertise and leadership in soft services management, you will contribute significantly to our goal of providing exceptional service performance that aligns with our customers' needs and aspirations.

Join us in shaping the future of workplace excellence in Scotland and beyond.

Key Responsibilities

• Take responsibility for contract delivery to the client, driving excellence in performance, compliance, conformance, and continuous improvement.
• Lead with a partnership vision focused on delivering best value to all stakeholders, supporting, implementing, and contributing to the strategic goals of the organization across its real estate platform.
• Be ‘the face’ of Facilities Delivery within the office, taking control and ownership of all facilities-related activity, acting as an agent and representative of the client, and linking with delivery partners both ISS and third parties to deliver against client needs.
• Ensure compliance with contract deliverables, performance metrics, KPIs, reporting, and shared objectives with the Aviva client team.
• Have a thorough knowledge of how the Aviva Office Services function operates and of the supply chain partners’ network.
• Build relationships with all stakeholders across the Aviva business.
• Drive clear, concise, and timely communication across all teams and with various stakeholder groups within the client.

Professional and Personal Competencies/Qualifications

• Experience within FM/Cleaning Management or Soft Services is preferred.
• Good administrative skills.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards, and caring people, we help our customers achieve their purpose—whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer a challenging and exciting career in an organization with people at its heart. In ISS, everyone has the opportunity to develop, grow, and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including race, color, nationality, ethnic or national origin, and caste), religion or belief, sex, sexual orientation, or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.