Soft Services Manager

Manchester Arndale; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company in London is seeking a Services Manager to oversee cleaning and hard services in a healthcare environment. The ideal candidate will have extensive managerial experience and knowledge of infection control practices. This role involves leading a diverse team, ensuring compliance with national standards, and maintaining safe operational environments. Professional development opportunities and an inclusive workplace culture are offered.

Qualifications

• Must have Right to Work in the UK.
• Experience in hospital cleaning operations.
• Enhanced DBS clearance required.

Responsibilities

• Lead and manage a multidisciplinary team in healthcare.
• Ensure compliance with National Cleaning Standards.
• Monitor health and safety regulations.

Skills

Proven managerial experience overseeing teams

Strong PC skills with proficiency in Microsoft Office

Solid understanding of budgeting

Demonstrated success in service delivery

Knowledge of infection control

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Working Days: The role is predominantly Monday to Friday with some weekend working required. The shifts are to be determined to deliver the service. This role is to manage the Cleaning, reception & helpdesk as well as the hard services (PPMs and repairs) at Willesden.

This role is responsible for leading the delivery of both soft and hard FM services within a healthcare PFI environment, ensuring compliance with national standards and contractual obligations. The Services Manager will oversee daily operations, manage teams, and collaborate with internal and external stakeholders to maintain a safe, clean, and efficient hospital environment. A key focus is on driving performance, ensuring patient safety, and fostering a culture of continuous improvement and high-quality service delivery.

As part of your role, your key responsibilities will include, but are not limited to:

• Lead and manage a multidisciplinary team, promoting collaboration, communication, and high performance.
• Ensure cleaning services meet the National Cleaning Standards 2021 and hospital-specific requirements.
• Coordinate soft and hard services teams, ensuring adequate training and prioritising patient safety.
• Monitor compliance with service parameters, health and safety regulations, and contractual obligations.
• Conduct regular audits and inspections to maintain high standards across all hospital areas.
• Analyse operational data to identify performance issues and implement corrective actions.
• Manage staffing levels, recruitment, and training to optimise service delivery and staff development.
• Maintain effective relationships with Trust representatives, Project Co, IPC, and other stakeholders.

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK.
• An enhanced DBS will be completed for the successful candidate.
• BICS (British Institute of Cleaning Science) – desirable
• SIA (Security Industry Authority) licence – desirable

Experience & Skills:

• Proven managerial experience overseeing teams of 25+ staff
• Strong PC skills with proficiency in Microsoft Office suite
• Solid understanding of budgeting and financial accountability
• Demonstrated success in improving team performance and service delivery
• Experience in hospital cleaning operations with knowledge of infection control
• Familiarity with the National Cleaning Standards 2021
• Experience managing profit and loss (P&L) responsibilities
• Skilled in writing detailed reports for varied stakeholders on complex operational matters

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.