Soft Services Manager

Trinity College Cambridge; Cambridge; On-site; GBP 45,000 - 50,000; Full time

Job summary

An educational institution in Cambridge seeks a Soft Service Manager to oversee maintenance and service teams. This role includes managing budgets and working with various support teams to ensure smooth operations. Strong leadership and excellent IT skills are essential, along with a proactive approach to team management. The role offers a competitive salary and comprehensive benefits, with opportunities for professional development.

Benefits

25 days holiday plus 8 public holidays

Free lunch on-site

Generous pension scheme

Private family health care

Cycle to work scheme

Health and social activities

Qualifications

• Proven experience in leading teams and managing budgets.
• Excellent IT skills, including Excel, Word, Adobe, and CAFM software usage.

Responsibilities

• Lead the Soft Services team responsible for maintenance and support.
• Manage budgets and direct operations to deliver services efficiently.
• Work cooperatively with external contractors and support teams.

Skills

Interpersonal skills

Proactive work style

IT skills (Excel, Word, Adobe, CAFM)

Job description

At this exciting time for the College, we are seeking to appoint a Soft Service Manager who will lead the critical services on general maintenance, portage, space management and decorating across the Trinity College. The role will be accountable for the largest team in the Works Department, providing essential support to the daily operation of the estate. The role will be reporting into the Director of Works and will work closely with the Hard Services Manager and business support teams, which include help desk and procurement services.

The role has 2 direct reports, part of a trade-based service internally. Extensive use of external contractors is made to ensure the role can deliver a cost-effective, timely service.

This challenging key role will require proven experience in leading teams, directing operations and managing modest budgets. You must have excellent interpersonal skills, working proactively and independently. Excellent IT skills, using Excel, Word, Adobe, and CAFM programmes software will be essential.

Trinity College, Cambridge, is the largest of the 31 Cambridge Colleges and contains a substantial and intensively used group of buildings of considerable architectural distinction constructed over a period spanning some 600 years. The buildings house the living accommodations of students and Fellows, together with dining, recreational, studying and support facilities.

Trinity College prides itself on being a friendly employer which offers competitive rates of pay and terms and conditions. In addition to offering 25 days of holiday (plus 8 public holidays) a year, free lunch when working on-site, a generous pension scheme, private family health care, a cycle to work scheme (tax-free benefit) and a variety of health and social activities.

Salary: In the range of £45,000 – £50,000 per annum, plus additional benefits.

If you are interested in this role and wish to discuss further, please call Chris Hinge, Director of works on 07922 590553

Closing date: 6 August 2025.Interviews are expected to take place on the afternoon of 14 August 2025.