Soft Services Manager

Compass Group; Bristol; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading facilities management company in Bristol is seeking an experienced Soft Services Manager. You will oversee various soft service functions, ensuring high performance and compliance with safety regulations. Ideal candidates will have a background in managing integrated facilities services and excellent problem-solving skills. This role offers competitive benefits and opportunities for career development.

Benefits

Contributory pension scheme

Career development programs

Healthcare benefits

Travel discounts

Shopping discounts

Wellness classes

Qualifications

• Previous experience managing IFM bundled services including cleaning and security.
• High motivation and commitment to customer service.
• Ability to manage performance and HR challenges.

Responsibilities

• Lead teams across soft services for high performance.
• Oversee special services via sub-contractors.
• Handle client escalations professionally.

Skills

Managing IFM bundled services

Customer service

Problem-solving

Effective communication

Organisational skills

IT literacy

Tools

Microsoft Office

Job description

Overview

Soft Services Manager

Are you an experienced facilities professional with a strong background in managing multiple soft service functions? We're looking for a hands-on leader to oversee the day-to-day delivery of a wide range of services at our client site.

Responsibilities

• Leading and supporting teams across soft services ensuring consistently high performance.
• Overseeing specialist services delivered via sub-contractors.
• Handling client escalations promptly and professionally, maintaining strong relationships built on trust.
• Ensuring compliance with food safety legislation and health & safety requirements.
• Managing stock levels for cleaning materials, disposables and catering supplies to guarantee continuity of service.
• Coordinating hospitality and event support, liaising with key stakeholders to ensure smooth execution.
• Organising and monitoring reactive work requests, making sure issues are resolved without delay.

Qualifications

• Previous experience managing IFM bundled services including cleaning and security.
• Highly motivated, proactive and committed to delivering first-class customer service.
• Skilled at managing people and comfortable addressing performance or HR challenges.
• An effective communicator who can build rapport at all levels.
• Well-organised with strong problem-solving abilities and attention to detail.
• IT literate, particularly with Microsoft Office.
• A driver with a full UK licence, flexible to support occasional out-of-hours requirements.
• Hold or previously held a SIA licence.

Benefits

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!