Soft Services Manager

Mitie Group plc.; Borstal; On-site; GBP 35,000 - 50,000; Full time

Job summary

A facilities management service provider is seeking an experienced Soft Services Manager in Borstal, England. This role involves managing site-based cleaning operatives, ensuring operational performance meets client KPIs and training teams. Candidates must have supervisory experience and excellent communication skills, alongside proficiency in IT. This full-time position offers an engaging opportunity to lead and enhance service delivery.

Qualifications

• Previous experience in a supervisory role is essential.
• Good communication skills and an ability to adapt their approach to differing audiences.
• Proficient IT skills including MS Word and MS Excel.
• Be organised with the ability to multi-task, prioritise and manage competing demands.

Responsibilities

• Manage the delivery of inductions and completion of Task Risk Assessment paperwork for cleaning operatives.
• Management of operational performance in line with all client KPI requirements and reporting timeliness.
• Monitor the use of chemicals and materials utilised in Touch Point Cleaning (TPC) roles.
• Deal with any issues efficiently and in a professional manner.
• Team training and performance reviews of immediate teams against agreed objectives.
• Weekly / monthly auditing of sites in line with Co-op I Auditor and Mitie systems.
• Manage the operational teams across all soft service delivery lines.

Skills

Supervisory experience

Good communication skills

Proficient IT skills (MS Word, MS Excel)

Organizational skills

Job description

Position: Soft Services Manager Location: BAE Systems - Rochester Role: Full Time, 8:00am - 5:00pm, Monday to Friday Are you looking for your next opportunity? We are looking for an experienced Soft Services Manager to support the Operations Team in the management of site-based cleaning operatives. Duties include staff inductions and training, liaising with recruitment agencies and completion of on-boarding paperwork. Role responsibilities:

• Manage the delivery of inductions and completion of Task Risk Assessment paperwork for cleaning operatives
• Management of operational performance in line with all client KPI requirements and reporting timeliness
• Monitor the use of chemicals and materials utilised in Touch Point Cleaning (TPC) roles
• Deal with any issues efficiently and in a professional manner, and referring to your line manager where appropriate
• Team training and performance reviews of immediate teams against agreed objectives and document according to company policy
• Weekly / monthly auditing of sites in line with Co-op I Auditor and Mitie systems
• Manage the operational teams across all soft service delivery lines eg; Security, Cleaning, Waste management, Front of house
What does our ideal candidate look like?
• Previous experience in a supervisory role is essential
• Good communication skills and an ability to adapt their approach to differing audiences
• Proficient IT skills including MS Word and MS Excel
• Be organised with the ability to multi-task, prioritise and manage competing demands
If this sounds of interest please hit apply!


• Previous experience in a supervisory role is essential
• Good communication skills and an ability to adapt their approach to differing audiences
• Proficient IT skills including MS Word and MS Excel
• Be organised with the ability to multi-task, prioritise and manage competing demands