Soft Services Lead — Facilities & Services

EMCOR UK; York and North Yorkshire; On-site; GBP 36,000 - 46,000; Full time

Benefits offered by this job

25 Days holidays + Bank holidays

Holiday Buy Scheme - up to 5 days a yr

Maternity & Paternity Policies

Refer a Friend scheme – £500 referral

GEMS – vouchers for Amazon and retail

Learning & Development opportunities

Flex Benefits: Discount Shopping, Gym,

Bike To Work Scheme

Paid volunteering and charity days

Medicash - Health cash plan

Employee Assistance Programme

Job summary

The Soft Services Lead at EMCOR UK in Scarborough, Yorkshire, is responsible for overseeing all soft Facilities Management services across one or more sites. You will manage service delivery, people, safety, and sustainability, ensuring high standards for cleaning, catering, waste, and reception.

You’ll lead a team of Cleaning Operatives, Facilities Assistants, Hospitality Assistants and Reception staff, and collaborate with the wider Site FM team.

Qualifications

• Experience supervising workplace or commercial cleaning
• Strong organizational and time-management skills
• Customer service experience
• Meticulous and methodical approach
• English reading and speaking proficiency
• Strong communication and teamwork abilities
• Ability to work independently

Responsibilities

• Oversee soft FM services across one or more sites
• Ensure high service standards and safety compliance
• Lead Site Facilities Team (Cleaning, Hospitality, Reception)
• Manage contractors and supply chain
• Support wider FM team

Skills

Supervisory experience

Organizational skills

Customer service

Attention to detail

English language

Communication

Teamwork

Independent work

Education

BICSc certification

Health & Safety certification

Job description

The Soft Services Lead at EMCOR UK in Scarborough, Yorkshire, is responsible for overseeing all soft Facilities Management services across one or more sites. You will manage service delivery, people, safety, and sustainability, ensuring high standards for cleaning, catering, waste, and reception.

You’ll lead a team of Cleaning Operatives, Facilities Assistants, Hospitality Assistants and Reception staff, and collaborate with the wider Site FM team.